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iPhone and Windows 7 don't play nice, Intel P55 chipset to blame

by Vladislav Savov posted Oct 31st 2009 @ 5:20PM

The iPhone is one of the most wildly popular phones the world has ever seen, while Windows 7 is well on its way to becoming the globe's most ubiquitous OS. So compatibility between the two would be kinda sorta important, right? Tell that to Intel's quality control team who seem to have somehow missed an issue between Apple's app carrier deluxe and the P55 Express chipset's USB controller. Consistent (and persistent) syncing issues have been reported on Apple's support forums, wherein iTunes on Windows 7 machines recognizes the iPhone, but spits out an "error 0xE8000065" message whenever the user attempts to sync. While some have found limited success with using PCI-based USB cards (and bypassing the chipset), this is clearly a major issue and something Apple would expect to be fixed before shipping its Core i5 / i7 iMacs, which are likely to sport the chipset. Hit the read link for the original thread of sorrow and regret, and do chime in with your own experience in the comments.

[Via The Register]

Palm WebOS 1.2.1 now available, 'fixes' iTunes media sync

by Thomas Ricker posted Oct 3rd 2009 @ 4:20AM

The game's back on. Palm just announced the availability of its 1.2.1 update to WebOS for the Palm Pre and, well, that's it for the time being. It fixes Exchange mail syncing issues experienced by some users, which is nice, but for everyone else it re-enables media sync with iTunes 9.0.1, with or without the USB-IF's support. In fact, Palm has signaled its commitment to its rogue approach by improving synchronization with the Photos app to keep the album structure in tact while allowing lower-resolution images to be synced to the Pre. Oh happy day -- enjoy it while it lasts Pre owners.

Apple, Palm hear privately from USB-IF on iTunes spat, involvement unlikely (update: the Forum's not pleased)

by Chris Ziegler posted Sep 22nd 2009 @ 9:46PM

The very public fight between Palm and Apple to allow the Pre to sync directly to iTunes (without just... you know, doing it the same way as everyone else) is showing no signs of slowing down, with Palm continuing to pursue every angle it can to rile up Cupertino -- most recently taking the battle up to the USB Implementers' Forum in an effort to stop Apple from restricting iTunes usage by the hardware's Vendor ID. Hard to say what ended up going down behind closed doors, but on an official level, the USB-IF is issuing a terse statement that it "communicated its position on the matter to both companies" and won't be speaking further on the issue "at this time." We'll see if anything ends up changing on the software side from the conversation, but separately, the Forum has mentioned to us that it considers this a member-to-member concern -- so in all likelihood, they're taking a hands-off approach.

Update: Digital Daily has come away with a very, very different story from the actual leaked communication, and it turns out that the USB-IF has actually sided against Palm on two different fronts. First, the Forum has told Palm that it doesn't see how blocking Palm's Vendor ID from accessing iTunes violates its policies; and second -- this might be the big one -- Palm's actually riled up the Forum by saying that it'll be using Apple's Vendor ID on the Pre going forward. It wants a clarification of Palm's "intent" within a week, saying such a move would be contrary to the rules and regs set out for the proper use of USB. At this point the question becomes, how many companies and industry bodies is Palm willing to piss off to keep iTunes working exactly the way it wants?

Google adds support for push Gmail via Exchange ActiveSync

by Chris Ziegler posted Sep 22nd 2009 @ 12:38PM

Google Sync's pretty awesome as it is, but it's had one glaring flaw in its implementation: no support for Gmail, just Calendar and Contacts, which means you aren't able to get true push email delivered. Well, they've gone ahead and completed the holy Google trinity today with the introduction of Gmail support into the Exchange ActiveSync mix, so any phone with Exchange support should theoretically be able to get in on the action. We say "theoretically" because they're only quoting support for the iPhone and Windows Mobile at this point, but it seems like anything that can speak the EAS protocol should be able to make this happen. Let us know your trials, tribulations, and successes getting this set up in comments, won't you?

iTunes 8.2.1 brings Pre's music syncing capability to a halt (updated)

by Chris Ziegler posted Jul 15th 2009 @ 7:37PM

Palm itself had warned that the Pre's iTunes sync functionality could be broken at a moment's notice (and at Apple's whim), but we're pretty sure no one expected it'd happen this quickly. We've been able to confirm that version 8.2.1 of the software prevents the sync from working, meaning that you've got to add music the old-fashioned way -- the Pre functions as a USB drive, too -- until Palm gets around to patching the hack (if they decide to patch it, that is). This could end up being a protracted game of cat-and-mouse, which is entertaining to watch but nightmarish for the consumers down in the trenches actually trying to use this stuff. Funny thing is, Apple's straight up saying in its release notes that the update "addresses an issue with verification of Apple devices" -- in other words, they weren't being verified before, and now they are, thank goodness. Peaceful sleep is once again within our reach.

Update: Apple's now gone beyond the "verification of Apple devices" phrase, calling out the Pre by name in a statement issued to BusinessWeek: "It also disables devices falsely pretending to be iPods, including the Palm Pre. As we've said before, newer versions of Apple's iTunes software may no longer provide syncing functionality with unsupported digital media players." In other words, "we told you this was going to happen, and it did." For its part, Palm appears to have re-issued the same statement it made a while back, saying that Apple's move is a "direct blow" to its users. Words are one thing, but here's the real question: is there a quick counterstrike fix planned from Palm's side?

Palm responds to iTunes / Pre statement, defiant and unfazed

by Ross Miller posted Jun 17th 2009 @ 5:11PM

We're still not 100 percent clear what Apple's next move is, but we do know they're a little more than nonplussed about Pre's ad hoc iTunes syncing methods. Despite Cupertino's update to its support site last night, Palm seems unconcerned, as relayed by a spokesperson to Digital Daily. In a statement, the company said disabling the sync "will be a direct blow to their users who will be deprived of a seamless synchronization experience" and that "there are other third-party applications we could consider." In other word, it'd be Apple's loss. We're not quite sure we agree there, nor would we really think "stay with the iTunes version that works to sync their music on their Pre" method is really the best suggestion, but hey, we're not the multimillion dollar phone manufacturer here. We anxiously await to see if and when this cold war is turned up a few notches.

Apple says iTunes syncing only for Apple devices, looks sternly at Palm

by Nilay Patel posted Jun 16th 2009 @ 8:08PM

Looks like Apple's response to the Pre's support for iTunes syncing is starting to take form -- a snippy little note titled "About unsupported third-party digital media players" was just posted to the company's support site. The money quote:

Apple does not provide support for, or test for compatibility with, non-Apple digital media players and, because software changes over time, newer versions of Apple's iTunes software may no longer provide syncing functionality with non-Apple digital media players.

Here's where it gets interesting: since the Pre identifies itself to iTunes as a bog-standard iPod, Apple would have to actively code in a USB node check to actually block syncing, which is just a little bit more aggressive than the "software changes over time" mentioned here. We'll see if Apple decides to engage in a cat-and-mouse with a company now run by the former head of the iPod division -- we've got a feeling this could get messy.

[Via Daring Fireball]

Palm Pre said to sync up nicely with Apple's iTunes

by Darren Murph posted May 28th 2009 @ 10:01AM

There's been no direct confirmation just yet, but Fortune has it that Palm's hotly anticipated Pre actually syncs with iTunes. Yeah, iTunes. According to the report, the Pre works "seamlessly" with iTunes on a Mac, with the only notable limitation being that it can't handle older DRM-laced files from the sad, sad days of our past. Even wilder, we're told that the iTunes Store "treats the Pre just as it would an iPod or an iPhone" save for the aforesaid exception, which leads us to wonder how Apple will react. There's little doubt that this factoid sweetens the Pre value proposition for diligent Mac users, but is this functionality kosher with the software's creator? We already saw Tim Cook glance sternly at Palm while uttering that if anyone else "ripped off its intellectual property, it would go after them," and we highly doubt he plans on backing down if push comes to shove. If true, this could definitely trigger an interesting chain of events -- we'll know soon enough, now won't we?

[Via TUAW]

Google Sync now playing nice with S60

by Chris Ziegler posted May 26th 2009 @ 6:51AM

Google's been hard at work recently making as many non-Android mobile devices fully (well, at least partially) compatible with its cloud, and Google Sync has now moved to yet another platform. The S60 version of the client is now in beta, bringing contact and calendar syncing to a very large, very important new customer base -- and it's totally push, meaning users don't really have to do anything to keep their data in sync. Since it's still in beta, Google is recommending that users back up their phone before installing and using the software -- and we can personally attest to the value of backing stuff up before performing a fresh sync in any situation, so yeah, go ahead and do that.

[Via Phone Scoop]

Verizon bridging address books across mobile, landline, and FiOS

by Chris Ziegler posted Feb 23rd 2009 @ 11:54PM

There's surprisingly little synchronicity amongst Verizon's diverse service offerings, of which Verizon Wireless is just a part -- you've also got landline telephones, internet, and television in the mix. The Hub is a small step toward bridging those services (though ironically, the device is offered solely through Wireless, not the landline division), and another step is coming courtesy of FusionOne, which is partnering with Big Red to deliver unified contact synchronization across all of Verizon's services later this year. With cloud services more real than ever before and heavyweights like Google clearly looking to be at the forefront, Verizon's effort seems almost quaint in comparison -- but for folks who subscribe to a number of the company's services and want a dead-simple contact management solution without having to venture outside the Verizon ecosystem, this just might be the answer. FusionOne has previously partnered with Verizon Wireless to deliver Backup Assistant, so the new service really seems like it'll be little more than an extension of that; alas, no word on pricing or availability yet.

Google Sync debuts for iPhone, Windows Mobile and SyncML devices

by Paul Miller posted Feb 9th 2009 @ 12:59PM

Google just announced a new service for pushing Gmail contacts and Google Calendar updates to mobile devices. For iPhone and Windows Mobile devices Google is using Exchange ActiveSync with some limitations due to the beta nature of the service, but it'll also work on many other devices that support SyncML (a vendor list is here). Google Sync works automatically, and replaces all existing contact and calendar information on the device, so sync-er beware -- we wouldn't let Google get close to our contacts without some serious preflight cleanup and maintenance. Google Apps users can enable the service per domain. There's an explanatory video after the break.

Continue reading Google Sync debuts for iPhone, Windows Mobile and SyncML devices

Sprint's Samsung Instinct offers corporate calendar access, likely mocked by BlackBerry-toting coworkers

by Chris Ziegler posted Dec 4th 2008 @ 12:40PM

As part of an upgrade to Sprint's Mobile Email Work package -- which already offers corporate email access for those who refuse to capitulate and buy a stuffy BlackBerry or Windows Mobile device -- the Instinct is now capable of synchronizing work calendars with Microsoft Exchange and Lotus Domino servers. It's pretty comprehensive, too; users can accept or decline invitations, shuffle appointments around, change details, and delete stuff when that 7AM "status meeting" just feels totally unnecessary. The support is included at no charge for Instinct users, though a software upgrade is required -- which, because you're not at the mercy of Tommy the power-tripping BES admin, you can download and install at will. Imagine that! Oh, and if you don't own an Instinct, Sprint plans on filtering the support down to some of its "non-PDA" phones down the road, so hang tight.

Microsoft Phone Data Manager does data sync for Symbian, others

by Chris Ziegler posted Sep 28th 2008 @ 5:02PM

ActiveSync and Windows Mobile Device Center have historically dominated Microsoft's first-party mobile sync support for Windows, but there's a little problem with that: not everyone uses a WinMo phone. Enter Phone Data Manager, a new app in the spirit of Apple's iSync that knows how to play nice with a whole host of non-WinMo devices and can sync contacts, photos, video, and music into the cloud (Windows Live, that is) and your local PC. It'll have to do calendar sync as well before it can be called a complete solution, but hey -- it's in beta, so we can hope.

[Via Symbian Freak]

Mark/Space offers up Missing Sync beta for S60 / UIQ devices

by Darren Murph posted Jun 19th 2008 @ 9:11PM

Mark/Space's Missing Sync -- an OS X lovers best friend -- has just loosed the Symbian Public Preview for all who dare to download. Currently, the build stands at v1.0.0 (028 Preview), which suggests that there are quite a few bugs just waiting to be discovered. Still, those handling S60 / UIQ-based mobiles can certainly give it a go and see just how effective it is at syncing information between your Mac and that beloved handset. Chime in below with any overly dramatic success / failure stories.

[Via AllAboutSymbian]

RIM prepping BlackBerry Media Sync for iTunes transfers

by Darren Murph posted May 15th 2008 @ 9:48AM

Everyone knows that nobody buys a BlackBerry for its musical prowess, right? Au contraire, dearest email addict. RIM is currently working up a new application for BlackBerry smartphones that will "transfer your desktop iTunes music files" to your BB for those rare moments when you can actually kick back and enjoy the soothing sounds of Rogue Wave. Interestingly, we're not told whether BlackBerry Media Sync is being crafted specifically for the upcoming Bold, and we're also left to wonder when it'll actually be released. Patience is a virtue -- at least that's the word heard through the grapevine.

[Via CNET]