Do you understand your smartphone... really understand it? Know its moods, its wants, its desires? A survey hosted by Best Buy Mobile shows that half of people don't, with 47 percent saying the things confuse the heck out of them, while 60 percent of those aged 35 - 49 feel that people with smartphones spend too much time working and not enough time playing Wii Sports Bowling. Those feelings of confusion and ire doesn't stop a "sizable segment" of the rest of the 1,000 people surveyed from wanting a handset with brains, with most desiring access to the sort of apps you can't get on dumbphones, and 14 percent of women saying that playing games was "very important" -- only nine percent of men said the same. Sadly, there was no figure indicating how many people enjoy paying too much for text messages and signing their lives away on lengthy contracts.

With phones like the Versa and Dare already on the market and a host of other interesting devices inbound for Verizon in the next few weeks, we'd say Verizon has enough juice in the marketing tank to fight off the iPhone for the time being -- but be that as it may, they'd still like to know if you've been swayed by Cupertino's gravitational pull. A tipster to Boy Genius Report sent in some screenshots of an exit survey sent after canceling his service, and of the things Verizon could have "offered to keep you as a customer," the iPhone was the only hardware called out by name. Apple's baby goes on to appear in two more of the survey's questions, suggesting that there's some concern out there in Basking Ridge -- and considering that rumors of a CDMA iPhone for Verizon refuse to die down, maybe they're planning on doing something about it. Or... you know, maybe all you needed was an apology to be swayed to stay, you big softie, you.

We can't say we've ever toyed with a mobile that was so difficult to setup that we'd rather move our bank account from one institution to another just to experience something easier, but apparently we're in a quaint minority. According to research gathered by Mformation, some 85 percent of those polled were "frustrated by the difficulty of getting a new phone up and working." Out of the 4,000 individuals that were surveyed, all but 5 percent said they would "try more new services if phones were easier to set up." In fact, 61 percent admitted that they would simply stop using an application if they couldn't get it working right away, with actions such as web browsing, reading email and sending picture messages being atop the list of "greatest wants." Hear that, carriers? That's the sound of lost revenue from selling phones that people can't operate.

[Via All About Symbian]

There are apparently sorta maybe femtocell trials already underway on AT&T -- somewhere, with somebody -- but we certainly don't have one on our hearth, and we suspect you don't either. Sprint got way out ahead of the pack on the outsource-our-infrastructure-costs-to-the-consumer trend by popping out the Airave a while back, but other carriers have failed to respond in a timely fashion, despite the pressing need to get more bars into the deepest, darkest corners of our homes and offices. For what it's worth, though, AT&T seems to still have femtocells somewhere on the front burner with surveys going out to subscribers asking whether they'd be interested in a "small, security-enabled cellular base station" they can call their own. If it were up to us, they'd get a few thousand "very interested" responses, but hey, we didn't receive the survey, now did we?

[Thanks, Andrew J.]

Back in November, Apple's iPhone 3G overtook the almighty RAZR as the best-selling handset on US soil, and merely a week later, analysts pinpointed Motorola (and Sony Ericsson, in fairness) as being handset makers that could have a tough time "weathering the storm." Now, a new piece of research from MultiMedia Intelligence has it that Motorola's market share dominance is about to end, and end quickly. If forecasts are accurate, rivals LG and Samsung will surpass Moto in 2009 (in America), and with RIM and Apple selling their fair share as well, it's doubtful Motorola will be able to simply swipe away users of other handsets without something revolutionary on the table. Hear that Moto? Revolutionary? We love to be surprised, you know.

[Via mocoNews, image courtesy of SynergyGroup]

News flash: mobile TV is not enticing. Like, at all. The viability of watching TV on one's handset has been questioned for years, and now we've got the numbers to prove that interest is waning. Recent research has found that mobile TV adoption sits at just 1% now, and interest in all types of mobile TV is just over 50% of what it was in 2006. The report places the blame on "patchy network coverage, limited channel lineup, poor video quality, excessive prices and a penchant among high-end phone users for business handsets rather than video phones," and we'd certainly have a tough time disagreeing. That being the case, it was still found that 15% of those surveyed on the topic would actually enjoy watching recorded TV shows later on their phone, suggesting that a little bit of choice when it comes to content may not be a bad idea. Rest assured, players in this space are already looking at ways to make it happen, and for those with SlingPlayer, you know all too well what we're getting at.

Nokia's market share may have slipped ever-so-slightly after a rough Q3, but that's not to say the current champ has been knocked from its throne -- far from it, actually. According to fresh numbers compiled by research firm IDC, Nokia's global market share after Q3 was 39.4%, while Samsung notched the silver with 17.3% and Sony Ericsson the bronze with 8.6%. Trailing the top trio was Motorola and LG with 8.5% and 7.7%, respectively. Each of the five still saw net gains when compared to Q3 2007 save for SE and Moto, which saw their market share slip 0.8% and 31.7%, respectively. Man, a 31.7% slide in twelve months -- is something wrong at Motorola's handset division, or have we just been living under a gigantic boulder for the last calender year?

While Sprint recently saw its CSR response times skyrocket, Verizon's doing a happy dance of its own after pulling down a gold medal from a recent J.D. Power and Associates survey. Curiously enough, it's not one we see as being particularly awesome -- call us crazy, but we tend to care about amazing coverage more than how spiffy a sales associate looks -- but the carrier is apparently numero uno in retail satisfaction. What's that mean, you ask? It takes into account four factors: sales staff, store display, store facility and price / promotion. Evidently, Verizon has the whole B&M experience thing locked down, and these days, we reckon you take every chance you get to celebrate. Party on, in that case.

[Via RCRWireless, image courtesy of DayLife]

We already know that a solid chunk of Britons use mobile internet while in the throes of passion, and now Captain Obvious (today known as Nokia) has awkwardly landed to tell the world that Americans do too. A recent survey, which we can only imagine was absolutely thrilling to conduct, found that some 53% of working Americans "have been interrupted by a work-related phone call or e-mail while in the bathroom." Furthermore, some 23% have allowed a call / e-mail to interrupt them while on a date, but that's probably because 59% of those polled never, ever turn off their mobile. Just think -- the next time your buddy answers with a hint of stress in his / her voice, there's a statistically significant chance that you're barging in on some seriously personal business.

[Image courtesy of fletchy182]

Last summer, Sprint was the laughing stock of the major US carriers in terms of customer service. Fast forward 15 months, and the very same carrier is now sitting atop the pile. A recent report compiled by Pali Research has found that Sprint's wireless customer care response times were best in class, and just 2.5 years ago in its first survey, Sprint was dead last. The carrier answered a whopping 91% of calls that researchers placed to the care center in under 30 seconds, while 99% of calls were answered within 2 minutes. If you're curious how the other guys did, try this: Verizon grabbed the silver with 85%, T-Mobile followed with 43% and AT&T took home the award of shame with just 33% of test calls answered within half a minute. So, the real question is: have you Sprint customers noticed an uptick in service levels? And are you AT&T subscribers growing increasingly impatient?

[Via phoneArena]

Shortly after seeing an all new Vertu hit the FCC, in flies word confirming that the handset maker may actually sell quite a few (by its standards). According to a new report from ABI Research, the annual global revenue for opulent cellphones will exceed $41 billion next year and surpass $43 billion by 2013. This year, just under 6 million "luxury handsets" are expected to be sold (what exactly defines "luxury?"), with Western Europe leading the way in demand, followed by North America and Asia. Of course, the writeup also asserts that sales of these kinds will remain extraordinarily low compared to all those free-on-contract sets, but don't be surprised to see a few new faces (and their accompanying mobiles) at this year's debutante ball.

While there has been quite the kerfuffle about banning texting while driving and educating Australian youngsters on text speak, a new survey shows that the vast majority of us haven't even sent a single SMS. Research firm Ipsos MediaCT polled individuals in a variety of countries and came to one general conclusion: If folks are using SMS, "they're using it frequently." On the flip-side, those who aren't savvy with text messaging aren't apt to just dabble in it. For instance, 82% of respondents in America said "that they never used text messaging, while 3% said that they used it monthly or less" and 15% reported using it "every week or even more. Who knows what that figure would be if carriers stopping charging an arm and a leg for per-use messaging.

[Via Textually, image courtesy of ugo]

A reader was sent a rather revealing "consumer survey" this week, and though the carrier (or manufacturer) responsible for commissioning it wasn't revealed, we're thinking AT&T may have been behind this one. Why's that? Well, several phones -- most real, one rendered -- were shown during the course of the survey, and one of the devices was an AT&T-branded Pantech QWERTY slider that we've straight up never seen before, so unless there's some funny business going on, no other carrier should have access to that intel. In fact, the whole survey was focused on text messaging and text-centric, QWERTY handsets, asking questions about what sorts of form factors and features customers would like to see to improve their messaging experience. Also pictured were a Sidekick Slide (presumably for comparison's sake), a Samsung QWERTY slider sporting looks similar to the i620 and i640 (minus Windows Mobile, seemingly), and a rendered, unbranded device touting a gargantuan display and a number of available colors. The reader was asked what name they thought best suited this particular phone, and the choices were "Blaze," "Quickfire," and "Reveal." Needless to say, we're not so sure how we feel about putting an "AT&T Blaze" in our pockets -- but if it happens, at least we know who to blame.

[Thanks, anonymous tipster]

In a Harris Interactive survey of 2,030 US adults of whom, 1,778 have actually flown in an airplane, a full three quarters say that cellphone usage on airplanes should be restricted to "non-talking features." In other words, email, texting, and surfing the Web. That's a pretty significant majority seeing as how the EC has cleared the way for calls within European airspace. 69% of consumers agreed that if voice calls are permitted, a special "talking zone" should be established so that other passengers are not interrupted. While the survey reflects our own opinions, take note that the results benefit sites like Yahoo! Mobile, the very company which commissioned the survey. It's also worth highlighting a comment made by a certain Miss Teen, South Carolina who said, "That some US Americans should be unable to do so, because, uh, some-a people out there in our nation don't have cellphones, and such as, maps." Good point.

Hold everything -- did you have any idea surging cellphone use was putting a damper on landline utilization? Oh, right, common knowledge. Anywho, a recent study conducted here in America found that three in ten households actually relied solely or primarily on their mobile to communicate. In the latter half of 2007, it was discovered that 16-percent of domiciles didn't even have a landline, while 13-percent had one but took all (or nearly all) of their calls via cell. Just to put things in perspective, only 5-percent of US homes were cellphone-only in 2004, while 1.082-percent had not yet surrendered their can-and-string. If you're one of those number lovers, hold your head up high and hit the read link for lots more data about this totally engrossing topic.

[Image courtesy of Preston LNO]