New study finds average purchase price of handsets on the rise, uptick in smartphone demand to thank
[Via RCRWirelessNews]
Posts with tag study
While Verizon and T-Mobile shared honors in a customer service survey just two months back, it was regional carrier Alltel snagging most of the gold in a recent J.D. Power and Associates survey of wireless call quality. Reportedly, said carrier was able to take the "sole or partial top spot in three of the report's six regions," while Verizon stood on top in two regions, US Cellular in one and T-Mobile (along with Alltel) in another. The data was gathered from 24,570 respondents that were questioned about dropped calls, static / interference, failed connection on the first try, voice distortion, echoes, no immediate voicemail notification, and no immediate text message notification. Interestingly, the study also found that "customers using 3G handsets experienced fewer call quality issues," and while call quality problems reported by folks using CDMA happened around 14 times out of every 100 calls, nearly a quarter of calls from those on the iDEN network were primarily about problems with call quality. Check out the full spill in the read below, we won't tell anyone you're a number lover.
Another day, another award; yep, it's business as usual for the folks over at T-Mobile and Verizon. Vocal Laboratories' most recent quarterly "SectorPulse" survey has found that the US' second and fourth largest carriers take top honors for quality of customer service, receiving "A" grades in both caller satisfaction and call completion. What's "call completion," you ask? Nope, it's not a measure of a customer service agent's ability to quickly and efficiently hang up on you, it indicates the frequency with which callers' issues are resolved on the first call. For some of us, it really doesn't matter how many awards T-Mobile wins in this department, it's 3G or bust. Maybe that really is just us, though.
Though we can't say we're entirely shocked -- after all, it's not like some other handset will really satisfy when you've had your eye on that one -- a recent survey conducted by Opinion Research Corporation found that smartphones were the number one returned gadget this holiday season. Granted, the study was one of online nature, and neither Apple's iPhone nor any of RIM's BlackBerrys were included (um, why not?), but we digress. Reportedly, more than one-fifth (21-percent, to be precise) of smartphone recipients surveyed said they hustled back to the store shortly after gift giving was over and promptly returned it, and comically enough, the "inability to understand the product setup process was cited as the primary reason" that consumers did so. 'Tis a shame, really. [Warning: PDF read link]
As long as we continue to not drop dead from the use of cellphones in our daily lives, the move away from landlines seems totally inevitable for obvious reasons: convenience, portability, having a single point of contact, the list goes on. The Center for Disease Control's National Health Interview Survey validates that Americans feel the same way, showing an upward tick in the number of homes that have gone exclusively mobile (a weird survey to be fleshing out such fascinating stats on the wireless industry, but whatevs). Overall, 13.9 percent said they've ditched the landlines, but the real story seems to be in the breakdowns; 28 percent of renters were mobile-only compared to just 6.7 percent of homeowners. The 25 to 29 year old age bracket was the most likely to rely solely on their cellphones, with 18 to 24 coming in second -- probably because they're still living under their old-skool parents' roofs, we'd imagine. Homes under the poverty level were also more likely to go strictly with their mobiles, and finally -- here's the CDC's health tie-in -- mobile folks were far more likely to be binge drinkers, smokers, and lack health insurance, though they were also more likely to work out in their spare hours. Now if you'll excuse us, we've gotta go hit the treadmill.
Hello, T-Mobile, anyone home? Despite T-Mobile's giant 2G drag on the overall retail picture, 3G phones outsold their 2G counterparts in the third quarter in the US by a 55 to 45 percent margin. Topping the 3G list was the Motorola RAZR V3m, followed by the LG VX8300 (really?). The number one seller overall was -- you guessed it -- the lowly RAZR V3, a phone that has seemingly well outlasted its retail viability but continues to hustle off shelves as long as carriers are willing to offer them at bargain basement prices. Oh, and yes, we know the whole 3G thing isn't really your fault, T-Mobile!




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