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Cellphones thinner than ever

by Chris Ziegler posted Oct 10th 2009 @ 4:58PM

Strategy Analytics latest look at its spec-tracking (hence the name) SpecTRAX database of wireless devices has unearthed a few juicy tidbits of information, none more notable than the fact that phone thickness is at a new all-time low -- 13.96mm on average, the first time the metric has ever fallen below 14mm (for comparison, Motorola's original DynaTAC clocked in around 89mm, so we're making some solid improvement there). USB penetration is at a new high, too, supported by some 85 percent of newly-entered devices in the database, and battery life is up 25 percent from two years ago. Of course, that's still not nearly long enough -- battery tech is falling dangerously behind virtually every other technology that goes into the making of a mobile device, sadly -- but we'll take any improvement we can get.

[Via MobileTechNews]

AT&T, Sprint, T-Mobile, Verizon goaded into customer service showdown

by Joseph L. Flatley posted Sep 29th 2009 @ 2:59PM

It doesn't matter who your carrier is, you're gonna have some complaints. But is the grass always greener somewhere else? To answer that question, the kids at Laptop Magazine have conducted a test of the customer service practices of the big four (Verizon, Sprint, T-Mobile, and AT&T) to ascertain each company's friendliness, knowledge, and timeliness. The publication placed customer service calls twice during a week (once at midday and once during rush hour), visited two stores per carrier in New York City, and tried to find solutions to its problems using each carrier's online knowledge base. Apparently, T-Mobile takes the prize for in-store assistance and web support, and Sprint, while not always able to answer questions, at least had taken steps to streamline the support process (and the fact that its employees were friendly didn't hurt). Apparently Verizon Wireless offered solid in-store support (albeit with grumpy employees), "quick and accurate phone support" and "solid" online help. AT&T, sadly, was the loser here -- Laptop says it left the store "shocked" that one representative couldn't figure out how to get email up and running on its Blackberry. Shocking! Hit the read link to see for yourself.

New study says Palm Pre second only to iPhone 3GS in mindshare

by Joshua Topolsky posted Sep 24th 2009 @ 8:48AM

Market research firm Interpret recently made some discoveries about public perception of smartphones that should shock, surprise, and amaze you. The just released report, dubbed "Signature Smartphones: Gaining Mindshare in Order to Gain Market Share," reveals that despite being massively disadvantaged in the marketplace, Palm managed to nab a huge chunk of mindshare with the Pre -- in fact, the report suggests that the Pre is number two only to the iPhone 3GS in the metric. The study looks at the driving factors behind purchaser's decisions to buy a smartphone, narrowing down the list to three major components: belief that the phone is "smart," belief that the phone is "hip / cool," and belief that the phone will make them more productive. Rating a swath of phones (BlackBerry Curve and Storm, G1, iPhone), the report found that only the iPhone and Pre balanced the three factors in a way in which consumers felt the higher price tags were warranted. More to the point, only the Pre and the iPhone 3GS managed to strike that balance at all; offerings such as the two BlackBerrys were lopsided. There's not much more meat to the study, though it does shed some interesting light on just how Palm managed to squeeze its way back into the limelight (of course, it doesn't hurt to have a product that's actually kind of cool). Check out the whole PDF for yourself over at that read link.

Disclosure: Engadget columnist Michael Gartenberg is an employee of Interpret, and worked on the study cited above.

Palm Pre, iPhone 3GS owners' satisfaction polled, compared in new study

by Laura June posted Aug 14th 2009 @ 7:12PM

Studies just released by RBC Capital and ChangeWave Research polled iPhone 3GS and Palm Pre owners on their respective levels of satisfaction with their devices -- then compared them. In the studies, 200 iPhone 3GS users and 40 Palm Pre owners were polled. Overall, 99 percent of Apple's phone proclaimed themselves to be "satisfied," while 82 percent of that number declared they were "very satisfied." The poll of Pre owners showed that 87 percent are "satisfied," and 42 percent of those owners describe themselves as "very satisfied." Interestingly, the 42 percent of "very satisfied" customers are the highest score ever attained by a Palm device, and it's a number that's only ever been bested by RIM and Apple. When asked about their respective reasons for buying their devices, Palm Pre owners listed the touchscreen interface, ability to multitask, and ease of use in the top three, while iPhone users cite its touchscreen, ease of use and faster web browsing as its biggest draws. So what about drawbacks? iPhone users (a whopping 55 percent of them, in fact) say that AT&T's network is their main gripe with the device, while Pre owners list short battery life and lack of third party apps as the devices biggest drawbacks. All in all, a pretty good showing for both -- though the microscopic sample size (especially for the Palm Pre) makes us wonder about the validity of the findings a bit.

Read - Apple's iPhone 3GS has 99 percent satisfaction rate
Read - iPhone vs. Palm Pre: Satisfaction bakeoff

A fifth of wireless Americans want an all-in-one device

by Chris Ziegler posted Jan 6th 2009 @ 11:18PM

We'd like to believe the writing's been on the wall for true, classic dumbphones for a helluva long time now, and new survey stats are suggesting that the trend is moving in that direction -- though admittedly not quite at the brisk pace we'd prefer. An NPD Group survey found that fully 20 percent of American mobile users "prefer" to use their phones for browsing and multimedia in addition to making calls, which is a pretty strong statement from a RAZR-using that was totally unaware that wireless data even existed just a couple years ago. Going forward, the big hurdle carriers face is knowledge -- or lack thereof -- with fewer than 35 percent of consumers knowing whether their current models have expandable memory, GPS, WiFi, video, or music capability. As NPD points out, the way to drive revenue in a tough economy might be to help subscribers simply realize that their phones can do more than they realize, which turns into a few extra bucks of ARPU... 'course, cool phone lineups always help, too.

Internet leaders peg phones as leading medium for internet use by 2020

by Darren Murph posted Dec 17th 2008 @ 7:52PM

A survey of internet leaders, activists and analysts -- which undoubtedly included one Kim Jong Il -- found that by 2020, the leading method for accessing the intarwebz will not be highly potent Alienware gaming rigs, but cellphones. Granted, the finding isn't all that shocking considering just how ubiquitous mobiles are in comparison to full-fledged PCs, but it's still a rather astounding hypothesis. Comically enough, these very "leaders" couldn't come to an agreement on whether the widespread access along with other tech advances would "lead to more social tolerance, more forgiving human relations, or better home lives." Ah well, we've only got a dozen years to find out, no need to spin your wheels now.

[Via mocoNews]

Study sez Americans send twice as many text messages as Europeans, twice as prone to thumb failure

by Darren Murph posted Dec 5th 2008 @ 12:49PM

Okay, so maybe that "thumb failure" bit isn't in this particular study, but it's definitely a logical conclusion to draw, right? At any rate, a recent survey from Portio Research has found the mobile messaging market will likely bring in some $130 billion in revenues by the year's end, and that figure could climb to $224 billion by 2013. Also of note, Americans are said to send "double the number of messages that Europeans average each month," and that's despite the fact that 82% of USers never even use the service. Looking for one last tidbit to chew on? SMS was found to be the mobile messaging weapon of choice in every researched nation save for Japan, which (on the whole) relies more on mobile email than texting.

[Via textually, image courtesy of JFDaily]

Cellphones are dangerous/not dangerous: leaky fillings edition

by Darren Murph posted Nov 17th 2008 @ 7:20PM

We're not even going to pretend we fully grasp what's going on here, but the long and short of Shiraz University of Medical Sciences' latest findings are that cellphones can trigger the release of mercury from one's fillings. Yes, seriously. The study asserts that out of 14 test subjects with fillings, those who used mobile phones had a statistically significant increase of mercury from urine tests than those who refrained from yapping. The science behind all of this is far beyond our IQ levels, but we're a little freaked out/not freaked out, regardless.

[Via textually]

Research finds mobile TV as unseductive as ever, though VOD seems interesting

by Darren Murph posted Nov 15th 2008 @ 4:10PM

News flash: mobile TV is not enticing. Like, at all. The viability of watching TV on one's handset has been questioned for years, and now we've got the numbers to prove that interest is waning. Recent research has found that mobile TV adoption sits at just 1% now, and interest in all types of mobile TV is just over 50% of what it was in 2006. The report places the blame on "patchy network coverage, limited channel lineup, poor video quality, excessive prices and a penchant among high-end phone users for business handsets rather than video phones," and we'd certainly have a tough time disagreeing. That being the case, it was still found that 15% of those surveyed on the topic would actually enjoy watching recorded TV shows later on their phone, suggesting that a little bit of choice when it comes to content may not be a bad idea. Rest assured, players in this space are already looking at ways to make it happen, and for those with SlingPlayer, you know all too well what we're getting at.

Smartphone sales up in Q2 '08, BlackBerry leapfrogs Windows Mobile

by Chris Ziegler posted Sep 14th 2008 @ 9:20PM

Yo, Microsoft, step on the gas and get Windows Mobile 7 out the door, would ya? Gartner's profile of global smartphone sales in the second quarter of 2008 reveals that RIM's BlackBerry OS has jumped over Windows Mobile to become the number two platform finding its way into pockets around the world, while perennial powerhouse Symbian carries on comfortably with the number one spot (and it's not UIQ that's doing the heavy lifting there, if you catch our drift). As a percentage of the overall mobile market, smartphones account for the same 11 percent they did a year ago -- but the entire market saw growth, meaning that total smartphone shipments jumped a solid 15.7 percent over the same period. Well-earned kudos to RIM for knocking WinMo off its high horse, but seriously, Microsoft need only look in the mirror if it wants to know exactly how this came to pass.

[Via jkOnTheRun]

US phone consumers: buying less, paying more

by Chris Ziegler posted Aug 22nd 2008 @ 2:52PM

Fewer Americans are buying new ear candy these days than they were a year ago, according to a newly-released NPD survey -- but those that are still dropping coin are dropping more of it. An estimated 28 million cellphones came off shelves and into pockets in the second quarter of 2008, down a solid 13 percent year over year, but the increase in average handset price was nearly enough to offset the drop in volume altogether. Particularly notable was the fact that smartphone sales doubled in the past year, with full QWERTY models seeing the biggest gains; it's probably still a bit early to sound the dumbphone's death knell, but could it be on the horizon?

Americans using mobile internet the most, RAZR family most responsible

by Darren Murph posted Jul 12th 2008 @ 6:28PM

Who says we Americans don't love our mobile internet? We don't like paying through the nose for it, but there's no denying we heart it profusely. According to new research from Nielson, around 15.6% of US wireless subscribers utilize mobile internet on their handset, while the UK ganked the silver medallion at 12.9% and Italy the bronze at 11.9%. Out of the 16 countries studied by the firm, America ranked number one in terms of usage, and oddly enough, Motorola's RAZR / RAZR2 were found as the top devices (10%) for accessing the mobile web. For those curious, Apple's iPhone came in second with 4%, while RIM's BlackBerry 8100 and 8800 series claimed 2% each. Even if you're usually not the numbers type, we'd say it's worth your while to give these a peek -- pretty interesting stuff, from a nerd's point of view. [Warning: PDF read link]
[Via modoNews]

82% of America never uses text messaging

by Darren Murph posted Jul 7th 2008 @ 6:18PM

While there has been quite the kerfuffle about banning texting while driving and educating Australian youngsters on text speak, a new survey shows that the vast majority of us haven't even sent a single SMS. Research firm Ipsos MediaCT polled individuals in a variety of countries and came to one general conclusion: If folks are using SMS, "they're using it frequently." On the flip-side, those who aren't savvy with text messaging aren't apt to just dabble in it. For instance, 82% of respondents in America said "that they never used text messaging, while 3% said that they used it monthly or less" and 15% reported using it "every week or even more. Who knows what that figure would be if carriers stopping charging an arm and a leg for per-use messaging.

[Via Textually, image courtesy of ugo]

New study finds average purchase price of handsets on the rise, uptick in smartphone demand to thank

by Darren Murph posted Jun 2nd 2008 @ 10:41PM

We suppose the uptick in smartphone demand could be to blame, depending on your perspective, but regardless of semantics, a new study put out by J.D. Power and Associates has found that surging interest in high-end handsets is causing the average purchase price of mobiles to shoot upward. Compared to 2007, consumers are currently paying around $9 more on average per phone. The average price rose to $101, up from $92 just six months prior, and it also marks the highest figure found since the study's inception in 2003. Analysts are pegging recent demand in RIM, Palm (saywha?) and Apple devices as the primary culprit, and it's noted that the average price paid for a smartphone these days is $208. Not surprisingly, these folks also found that the percentage of customers who receive free phones on contract has sank from 36% to 33% in the past six months. If you're the number loving type, be sure and hit the read link for lots, lots more where this came from.

[Via RCRWirelessNews]

US handset sales droop in Q1, RIM rides into top 5

by Darren Murph posted May 20th 2008 @ 7:03AM

Unless you've been squarely camped out under an atypically large boulder the past few months, you aren't apt to be taken aback by this news. Sure enough, handset sales declined 22-percent in Q1 2008, though the industry did move some 31 million mobiles during the post-holiday quarter. It was noted, however, that smartphones comprised 17-percent of all mobile sales, which marks a 10-percent increase from the prior quarter. When taking a look at the top five handset manufacturers, you'll find Motorola shakily perched at the top (27-percent), while RIM slipped past Sanyo to grab the five spot with 5-percent. Check the read link for all the gory details.