Returns -- Engadget Mobile

returns posts

Sony Ericsson C905s getting returned at a disturbing rate?

by Chris Ziegler posted Mar 16th 2009 @ 10:44AM

The C905's specs are enough to make even the occasional smartphone devotee swoon, but here's the thing: an 8.1 megapixel slider with AGPS, WiFi, and TV-out is about as useful as a PS3 running Vista if the firmware keeps crashing and burning. It seems that specific batches of C905s sold in the UK have been returned at crazy high rates -- up to 30 percent -- on account of nasty firmware bugs and unidentified "speaker faults," a problem eerily reminiscent of the earpiece problems recently seen on the European version of the Nokia 5800. For what it's worth, Sony Ericsson is aware of the problem and appears to be taking steps to correct it -- but unfortunately for those guys, most of the returners are probably lost to competing handsets at this point.

[Via Daily Mobile]

Smartphones most returned holiday gift, iPhones / BlackBerrys notwithstanding

by Darren Murph posted Jan 29th 2008 @ 1:41PM

Though we can't say we're entirely shocked -- after all, it's not like some other handset will really satisfy when you've had your eye on that one -- a recent survey conducted by Opinion Research Corporation found that smartphones were the number one returned gadget this holiday season. Granted, the study was one of online nature, and neither Apple's iPhone nor any of RIM's BlackBerrys were included (um, why not?), but we digress. Reportedly, more than one-fifth (21-percent, to be precise) of smartphone recipients surveyed said they hustled back to the store shortly after gift giving was over and promptly returned it, and comically enough, the "inability to understand the product setup process was cited as the primary reason" that consumers did so. 'Tis a shame, really. [Warning: PDF read link]

[Via textually, image courtesy of LawyersAndSettlements]