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Apple iPhone 3G S trouble roundup

by Chris Ziegler, posted Jun 22nd 2009 @ 3:29AM

As we said following the Pre launch, no new gadget is immune to growing pains -- especially when it's tied to a manufacturing and distribution campaign on the scale of the iPhone 3G S. Statistically, it's just not possible to walk away from an opening weekend without a few hiccups when you're pushing this many units of anything; the best manufacturers can realistically hope for is to keep problems minor, respond to issues quickly, and spin the crap out of anything that comes up.

To that end, here's what we're tracking on the 3G S from the first three full days of sales:

Apple is awarding $30 iTunes store credits to individuals affected by lengthy activation times on their new phones. Regular activations shouldn't take more than an hour or two (ours were basically instantaneous) and ports from other carriers should take a maximum of 48 hours, but some unlucky individuals are still waiting to come online. We probably would've destroyed the phone with a hammer or a direct impact with a wall by now, so our respect goes out to those of you who are still waiting and haven't destroyed anything of value.
It seems that some users are getting the error message pictured above when attempting to hack tethering support onto their AT&T iPhones using mobile config files available online, though repeatedly deleting and re-adding the configuration seems to help in some cases. Of course, AT&T isn't supporting tethering on the phone at this point anyway, so we wouldn't expect a shoulder to cry on if you call in to customer service with this one.
Boy Genius Report is reporting that sounds played by the phone are immediately followed by some sort of extremely high-frequency tone -- the kind little kids and the next door neighbor's dogs hear, but you may not.

Anything else going on out there in the field? Perhaps more importantly, anyone being driven batty by shrieking blasts of ultrasound they couldn't identify?

[Thanks to everyone who sent these in]

Palm Pre trouble roundup

by Chris Ziegler, posted Jun 7th 2009 @ 8:52PM

So we've been doing this whole gadget blogging thing for a while now, and we've noticed a timeline trend with these major, buzz-filled launches. They tend to go something like this:

T minus 2 hours: lines reach critical mass across the country; odds are you'll find some of us in those lines. Camaraderie amongst line-waiters is at a high, but it's a guarded emotion -- the scene'll turn ugly the second inventory runs out.
T minus 30 minutes: for morning lines (particularly those where folks have waited overnight), store managers come out and offer coffee and pastries. Anything less is uncivilized -- don't hesitate to complain.
T minus 0 minutes: the gizmo goes on sale.
T plus 1 hour: the first teardowns and cost estimates hit the web.
T plus 4 hours: mass (or at least loud) complaints of manufacturing defects, bugs, and shortcomings start cropping up.

It's still too early to tell whether the Pre is more, less, or equally as defective as any other blockbuster product in recent memory, but as you might expect, there are plenty of issues being sporadically reported in the first weekend of availability and it'll be interesting to see how Palm spins and handles them. Here are a few we're tracking:

A good number of early adopters are reporting "splotchy," distorted, or discolored displays (we've seen reports of dead pixels, too, though we'd actually be more weirded out if there weren't). See examples here, here, and here.
We've also heard reports of unexpected system shutdowns (like those reported in the LAPTOP piece above) that require a battery pull to resolve. We're hearing that you can also patch this up by holding down the power button and toggling the ringer switch three times, but your mileage may vary. If we had to guess, this'll be fixed up with a firmware update at some point, which really drives home the value of OTA capability.
Text fields in the web browser don't seem to support symbols that aren't on the keyboard (that is, symbols you need to hold down "Sym" to access). We've independently verified this one, and it's nasty -- it'll be particularly bad once the phone launches internationally, so we'd also expect this to be patched sooner rather than later.

If you've noticed anything else, drop us a line in comments -- we think Palm and Sprint are both motivated to make this launch a smooth one, and something tells us their ears are firmly planted to the ground right now.

[Thanks to everyone who sent these in]

Nokia's Ovi Store overwhelmed at launch, apology issued

by Darren Murph, posted May 27th 2009 @ 12:43PM

Where's the fail whale when you need it, right? Early yesterday morning, Nokia flipped the switch on its Ovi Store, claiming that it's app market would potentially reach some 50 million users around the world. Unfortunately for Nokia, it seems as if all 50 million attempted to check things out at the same time. Web-wide, users were griping that things just weren't working out, and we're not talking about small packets of flustered users. In fact, Nokia was forced to admit that "shortly after launching, it began experiencing extraordinarily high spikes of traffic that resulted in some performance issues," and judging by reactions, we'd say "some" is now a front-runner for understatement of the year. Have things smoothed over for you today? Are you even bothering to check?

Update: Nokia has apologized for the gaff and has reportedly added server capacity to handle the demand. Question is: is the fix working?

MTNL posts "Keep Out!" sign on its 3G network

by Darren Murph, posted Feb 6th 2009 @ 9:55PM

Government-controlled Mahanagar Telephone Nigam (MTNL) just went live with the 3G network we've known was coming since December. All good, right? Not quite. The telecom firm is crying foul to the Department of Telecom, as it currently suspects that someone, somewhere is experimenting on its 3G spectrum. Reportedly, the unauthorized testing has caused disturbances for MTNL subscribers, and according to a company official, the disturbance miraculously stops every time the DoT visits the area to investigate. Sounds like an M. Night Shyamalan movie or something, doesn't it?

Rogue Android app said to be wiping G1 user data

by Darren Murph, posted Jan 26th 2009 @ 10:54AM

PSA: you should probably cancel that MemoryUp Personal download from the Android Market. Like, right now. According to legions of T-Mobile G1 users who gave the program a go, it's pretty much an abject disaster. The app bills itself as being "a handy memory optimizer tool that will keep your Android smartphone running faster and efficiently," but more than a few users have reported that it actually wipes oodles of precious data instead. Reports ranging from cleared SD cards to completely erased contact lists have appeared time and time again, with many straight-up calling it a scam. We're not looking for Apple-like safeguards on the store or anything, but maybe a test or two before letting this thing fly would've been nice, no?

Survey finds mobile phone setup to be excruciatingly difficult

by Darren Murph, posted Jan 25th 2009 @ 6:47AM

We can't say we've ever toyed with a mobile that was so difficult to setup that we'd rather move our bank account from one institution to another just to experience something easier, but apparently we're in a quaint minority. According to research gathered by Mformation, some 85 percent of those polled were "frustrated by the difficulty of getting a new phone up and working." Out of the 4,000 individuals that were surveyed, all but 5 percent said they would "try more new services if phones were easier to set up." In fact, 61 percent admitted that they would simply stop using an application if they couldn't get it working right away, with actions such as web browsing, reading email and sending picture messages being atop the list of "greatest wants." Hear that, carriers? That's the sound of lost revenue from selling phones that people can't operate.

[Via All About Symbian]

Sony Ericsson's XPERIA X1 developing cracks?

by Darren Murph, posted Dec 28th 2008 @ 3:31PM

Sheesh, what's up with top tier handsets cracking this year? First the iPhone 3G, now SE's XPERIA X1? A curiously high amount of cracking complaints are starting to build around the web, possibly indicating that a quality issue could be somewhat widespread. We're hesitant to believe that this here quirk is even close to happening everywhere, but it is somewhat suspicious that HTC and SE have recently been rumored to be going their separate ways after this phone has faded from the limelight. At any rate, we've no choice but to poll our own audience here, so have you seen unwanted cracks appear in your X1? If so, hit the read link -- you definitely aren't alone in all of this.

[Via WMPowerUser]

White T-Mobile G1 not coming until after Thanksgiving?

by Darren Murph, posted Nov 15th 2008 @ 11:44PM

Oh sure, a few remarkably lucky and / or well connected individuals out there are yapping it up on a white T-Mobile G1 right this very moment, but for the bulk of us, coming across one is basically impossible; in fact, the white G1 isn't even listed on T-Mobile's website currently. TMO News has it that the lightest hue of the HTC-built handset isn't expected to ship until at least the US Thanksgiving holiday, meaning that you've still got some serious time to kill before wrapping your paws around the increasingly enviable mobile. Rumors have been rampant that a paint chipping issue is at fault, and while we've yet to hear any confirmation of that, we have seen problems with white paint throw a wrench in the production plans of other mega-corps in the past. There's always the black G1 + Colorware if you're really impatient, you know.

"One transfer policy" still in place for N-Gage games

by Darren Murph, posted Nov 14th 2008 @ 11:27AM

Whoa, boy. Cue the second wave firestorm in 3, 2, 1.... After Nokia responded to outcries from N-Gage users who were infuriated at the idea of not being able to transfer their titles between handsets, all seemed to be well. Now, however, we're finding that there's still a "one transfer policy" in effect, meaning that your games can only be ported from one handset to another one time before your world implodes. It should be noted, though, that a recent report at All About N-Gage asserts that said policy is only temporary, and that Nokia is currently working towards "a more permanent transfer method." Of course, there's no set time line for when we'll see such a thing, and it's not like the N-Gage niche as a whole is growing in leaps and bounds; in other words, you N-Gage fanatics may want to pick a handset and stay content -- you might be relying on it for awhile.

[Via All About Symbian]

Verizon cans ads that batter Sprint's push-to-talk network

by Darren Murph, posted Nov 6th 2008 @ 12:40PM

Man, what's up with Verizon and its ad department? Just a few months back, the carrier was thrashed by PETA for running a controversial spot involving two pit bulls chained up in a junkyard, and now it's being fingered for making questionable remarks toward Sprint's push-to-talk network. For those unaware, the spots (one hosted after the break) included lines such as "We all upgraded to Verizon Wireless. Got push to talk and the reliability of the network. That old service is useless now." Sprint argued that the subtle drops could wrongfully influence people to believe that Sprint's PTT network was non-functional or that it would soon be discontinued, and eventually, NAD (an ad watchdog agency) recommended that VZW nix the ads. As it stands, the commercials in question have indeed been dropped, but Verizon asserts that it did so as a normal part of business. Ah well, it's the end result that matters, right Sprint?

Continue reading Verizon cans ads that batter Sprint's push-to-talk network

T-Mobile attempts to mitigate customer service costs with Nuance Mobile Care

by Darren Murph, posted Oct 11th 2008 @ 5:48PM

In a growing effort to keep costly CSRs from spending entirely too much time trying to explain how to activate a speakerphone over the, um, phone, T-Mobile has inked a deal with Nuance Communications to bring an on-device application to select mobiles. Essentially, the Mobile Care software will rear its head whenever someone with one of the aforementioned handsets dials up customer service; from there, an "intuitive, user-friendly" guide attempts to walk users through "issues such as diagnosing and repairing configuration problems as well as with making account and billing inquiries." T-Mobile asserts that trials of the service have shown that customers actually prefer this over a live human, which probably has everything to do with the wait times that invariably come with calling a fellow Earthling. Still, we can imagine quite a few smashed phones deriving from frustrations with this computerized service, at least one of which we hope to get captured on video for posting.

[Via RCR Wireless News]

Palm looses 700p / 700wx ROM updates for Verizon / Alltel

by Darren Murph, posted Aug 14th 2008 @ 9:18AM

Funny story -- these guys will be one in the same here in just a few months, but until then, you'll have to pretend there's absolutely no relationship between Palm's 700p (Verizon) and 700wx (Alltel). Jibber-jabber aside, those still rockin' either Treo may be interested in sucking down what's apt to be the final ROM update for both handsets on these carriers. As predicted, Palm didn't go into great detail about what all the respective Radio Patches were, um, patching up, but you know you can't walk around without the latest and greatest on your phone. That being said, tap the links below (choose carefully!) to get your download on.

[Via PalmInfocenter]

Read - Palm 700p (Verizon) update
Read - Palm 700wx (Alltel) update

N2 recall leaves Neonode reeling, pleading for patience

by Darren Murph, posted Jul 31st 2008 @ 3:22AM

From the outside, it has been easy to assume that everything was humming along nicely at Neonode's California / Sweden-based offices. Based on a recent open letter issued by the interim CEO and chairman Per Bystedt (not to mention the earnings report), that is indeed not at all the case. Neonode has failed at meeting guidance and anticipated sales for this year, with a number of things partially to blame. For starters, it admittedly tried to enter "too many markets, too fast," and a recall of the N2 surrounding "reception issues" didn't make things any better. Bystedt confessed to having just south of $3 million of his own money invested in the outfit, while he asked for other shareholders to be patient as he attempted to right the ship. Best of luck to ya -- we hear it's a pretty tough sector. [Warning: PDF read link]

[Via RCRWireless]

Is your Samsung Instinct acting up?

by Darren Murph, posted Jul 11th 2008 @ 6:01PM

At first, we figured our Instinct here at Engadget HQ had just woken up on the wrong side of the bed, but we're now receiving a flood of tips from individuals nationwide having the same issues. Put simply, it seems that certain data services are thoroughly borked, with our Weather app being unable to refresh for at least the past 18 hours (some are reporting even longer). Additionally, we're hearing that folks are having to manually refresh their email and deal with all sorts of error messages when attempting to use any of the data services. So, what gives? Are you having data-related issues with your Instinct? C'mon Sprint, this is your best-selling EV-DO device of all time -- it'd be nice to have it working for the weekend. Oh, and great job showing all those angered iPhone 3G users that your network doesn't have issues, too.

[Thanks to everyone who sent this in]

Motorola's treasurer, EMEA chief of mobile devices replaced

by Darren Murph, posted Mar 17th 2008 @ 10:24AM

Merely days after Stu Reed racked up as he waltzed out of Motorola's doors for the final time, and nary a fortnight after the same firm's chief marketing officer did the same, along comes word that two more bigwigs have now left the building. Effective immediately, Larry R. Raymond has replaced Steve Strobel as treasurer, while Stephen Nolan "is taking over as the head of mobile devices in Europe, Middle East and Africa (EMEA)" -- a position that was held by Mike Fenger just last week. According to a company spokeswoman, the "leadership changes are part of an overall plan to swiftly transform the senior executive team." Hey, if it's lookin' for turnover, it's certainly doing something right. [Warning: Read link requires subscription]

[Via PhoneScoop]