Outage -- Engadget Mobile

outage posts

BlackBerry BIS drama today?

by Chris Ziegler, posted Apr 13th 2009 @ 5:41PM

We've been getting tipped left and right that BIS outages are affecting BlackBerry customers on many carriers today, meaning your hands have probably become progressively twitchier over the last couple hours as they've become further and further removed from up-to-date email access. Horrifying, isn't it? Our own Jacob tells us service has already been restored for him, so hopefully everyone out there in RIM land is in good shape; of course, if you're still having issues, drop a line in comments.

[Thanks to everyone who sent this in]

Is T-Mobile's data service down for you?

by Ross Miller, posted Feb 15th 2009 @ 7:44PM

We've gotten more than a handful of tips about T-Mobile's data service being down to be a coincidence, from a number of different regions of the US -- Kansas City, Cincinnati, Minnesota and Cleveland, among others. We've asked T-Mo for an official comment, but in the interim let us know if you're having problems accessing mobile web or email.

[Thanks to everyone who sent this in]

Say it ain't so, AT&T: reports of another East Coast data network outage

by Tim Stevens, posted Jan 6th 2009 @ 9:19AM

Were you hoping to spend the day glued to your iPhone or BlackBerry, keeping an eye on our live Macworld coverage while in the office? If you've got AT&T on the East Coast, you'd better make sure your wireless data connection is operational. Just like in September we're getting a number of tips from people on the right side reporting outages and error messages when attempting to connect. Meanwhile we're not finding any issues out here in SF or Vegas, and the Midwest appears to be going strong after last week's shenanigans. We've pinged AT&T for deets, but let us know -- what're you seeing on your end?

Update: We still haven't received official word either way, but by the sounds of it data is back up for at least most of you. We'll keep after AT&T for some sort of confirmation.

[Thanks to everyone who sent this in]

Down for everyone or just you? AT&T experiencing a major data outage on the East Coast.

by Paul Miller, posted Sep 3rd 2008 @ 9:45AM

Ruh-roh. AT&T's wireless data service seems to be down in a major way, at least on the eastern half of the country. We're seeing problems with both Edge and 3G from places such as Boston, New York and St. Louis. It's primarily iPhone users pinging us on this, and in AT&T's forums, but we're guessing it's not just limited to them. How is it looking for you?

[Thanks to everyone who sent this in]

Update: We've just spoken to AT&T and they've told us they're "aware of the reports." We'll keep our ear to the ground and update as soon as we have more.

Update 2: AT&T now tells us that it all came down to a "routing issue" in the Northeast that was patched up at 11:56AM this morning. For what it's worth, BlackBerry and text services were apparently unaffected -- but we doubt that's much consolation to iPhone users in withdrawl.

Is your Samsung Instinct acting up?

by Darren Murph, posted Jul 11th 2008 @ 6:01PM

At first, we figured our Instinct here at Engadget HQ had just woken up on the wrong side of the bed, but we're now receiving a flood of tips from individuals nationwide having the same issues. Put simply, it seems that certain data services are thoroughly borked, with our Weather app being unable to refresh for at least the past 18 hours (some are reporting even longer). Additionally, we're hearing that folks are having to manually refresh their email and deal with all sorts of error messages when attempting to use any of the data services. So, what gives? Are you having data-related issues with your Instinct? C'mon Sprint, this is your best-selling EV-DO device of all time -- it'd be nice to have it working for the weekend. Oh, and great job showing all those angered iPhone 3G users that your network doesn't have issues, too.

[Thanks to everyone who sent this in]

Are BlackBerry services down (again)?

by Ryan Block, posted May 3rd 2008 @ 11:51AM

It's hard for us to be sure about this stuff for sure in the early stages, but since last night we've gotten a flood of reports from readers that BlackBerry services are down on T-Mobile and possibly also Bell Mobility (if not other providers). What's the story, are you having any trouble? Shout it out in comments -- if you are, do us all a solid and leave your location and provider. Even if it's just an isolated outage, you know you desperately need to get your act together when Palm, of all companies, is taking potshots.

[Thanks to everyone who sent this in]

Update: We've heard that there was indeed a planned outage scheduled for last night, but it was due to end 6 hours ago. And curiously we continue to get feedback that services are still down.

So it looks like it was just pockets after all -- hours later most people seem to be reporting things are solid with service.

BlackBerry service outages keeping your weekend interesting?

by Paul Miller, posted Mar 29th 2008 @ 1:18PM

Having some BlackBerry troubles? You're not alone, we've been receiving some sporadic tips on the subject, and some forum users have reported outage trouble as well, though for other users it seems just fine. Let us know how your service is doing. Or don't -- this might be just the chance you were looking for to ditch work email and get a start on that spring tan. We won't tell a soul.

BlackBerrys going down tomorrow -- on purpose this time

by Chris Ziegler, posted Mar 21st 2008 @ 1:52PM

Well, this is refreshing, we guess: a warning that RIM's North American services are going to go down before it actually happens. Waterloo sent out a note this week that it'll be taking down the giant, scary, HAL-like machines that power BlackBerrys operating in the United States and Canada tomorrow, Saturday the 22nd, from 6AM to 10AM GMT. Translated, that's 2AM to 6AM EDT, which we figure is a relatively painless period for RIM to be knocking out service, all things considered. It looks like virtually everything involving data could be affected, including sending and receiving messages, registering devices, and web browsing -- but let's be honest, if you're checking your email on your phone at 4AM, you need to put the darned thing on the nightstand and catch some shut eye.

[Via Boy Genius Report]

Palm ads take a shot at RIM's recent Blackberry outages

by Nilay Patel, posted Feb 14th 2008 @ 2:22PM

Nothing says Valentine's Day like trying to cash in on a vulnerable, insecure relationship -- and it looks like Palm's doing its best to, ahem, "be there" for Blackberry addicts left a little shaken by Monday's network outage. The company's taken out full page ads in several national papers and changed its homepage to read that Palm devices include a little something called "uptime" -- which is actually pretty funny since we've got a Treo 750 here that's been rendered all-but-useless by AT&T's various outages these past few weeks, but we'll still grant points for panache. Of course, that still doesn't change the fact that a recent survey ranked Palm dead last in customer satisfaction, but since when has being a homewrecker had anything to do with long-term happiness?

[Via coolsmartphone]

Blackberry outage shows that RIM learned nothing in 2007

by Thomas Ricker, posted Feb 13th 2008 @ 3:40AM

As with RIM's April 2007 outage, the latest downtime has been officially blamed on a flawed software upgrade. According to RIM, the millions left without email can lift their kinked neck and point a crippled digit at an "internal data routing system within the BlackBerry service infrastructure that had been recently upgraded." This upgrade, like the one in 2007, was meant to boost capacity and speed message routing. Right, the same issue which RIM assured us had been resolved last April.

RIM affirms that BlackBerry services are down -- again

by Darren Murph, posted Feb 11th 2008 @ 5:18PM

Oh noes! BlackBerry addicts everywhere have reason to panic this afternoon, as their beloved network is indeed experiencing technical difficulties -- and it's certainly not the first time that this has happened in the past year. Reportedly, an e-mail sent by RIM support account manager Bryan Simpson affirmed that a "critical severity outage" had taken place. The message went on to say that it was acting as an "emergency notification regarding the current BlackBerry Infrastructure outage," that was (is) affecting enterprise subscribers and "users of the Americas network." So much for that "won't happen again" line, huh?

[Thanks to everyone who sent this in]

More AT&T wireless outages?

by Ryan Block, posted Feb 3rd 2008 @ 1:14AM

We've been receiving a steady stream of tips from users around the country today reporting that AT&T, which supposedly just got back up from some apparent sporadic outages spread across the nation, was (is?) back down again today. We haven't seen or heard much, and have yet to confirm whether things ever even fully came back up at all, but what say you? Still experiencing issues? We'll let you know what we hear back from AT&T -- as you may have heard, we had them build a Batline to Ralph's office for just such an occasion.

[Thanks to everyone who sent this in]

AT&T wireless data outages hit the Midwest, other areas

by Paul Miller, posted Jan 31st 2008 @ 12:13PM

We're getting reports from all over that AT&T customers are having trouble with 3G and EDGE data. A majority of the complaints are coming from the Midwest / Chicago areas, where things seem to be down entirely, but we've also heard from folks as far away as Florida. Team Engadget hasn't hit any snags in New York or Vegas where we're currently situated, but let us know if you're having troubles wherever you might be -- and what color crayon to use for this fancy "threat level" printout we've got pinned to the wall.

[Thanks to everyone who sent this in]

RIM experiencing yet another BlackBerry outage?

by Donald Melanson, posted Oct 3rd 2007 @ 12:44PM

While reports are slow to come in so far, Blogging Stocks is now reporting that RIM may possibly have yet another outage on its hands, with at least some BlackBerry users in New York and Washington apparently getting nothing but a "data connection refused" error when they try to check their email. If it turns out to be of any size, this particular outage would be only the latest in a recent spate RIM has suffered -- and not even the first in the past month. As always, if you're experiencing some problems of your own, feel free to sound off in comments, preferably with details on your location, carrier, etc.

RIM experiencing another BlackBerry outage?

by Ryan Block, posted Sep 7th 2007 @ 8:12PM

Ruh roh, did RIM have another widespread BlackBerry outage? Reports are popping up all across the internets that since as early as this morning BlackBerry users were unable to get their email on T-Mobile or AT&T, and possibly other carriers as well. From the sound of things though, Jim Basille's prayers to the fair and equitable Gods of Push Email were answered, as RIM issued the following statement:

"Some customers using BlackBerry Internet Service experienced a delay this afternoon in sending or receiving email. The issue has since been resolved and no messages were lost. RIM continues to investigate the matter. Service for BlackBerry Enterprise Server customers was not impacted. RIM apologizes to customers for any inconvenience."

Oh great, just put many a young, connected couples' relationships in harm's way -- please RIM, won't you think of the yet-unconcieved children?

P.S. -If you're (still) having problems, sound off in comments! Let us know where you're at, who your carrier is, etc.