Issue -- Engadget Mobile

issue posts

Peek offers disgruntled Sidekick owners a free Pronto, internet high-five

by Darren Murph posted Oct 14th 2009 @ 12:33PM

As Microsoft and Apple have so precisely demonstrated, there's nothing like a face full of egg to make the competition fire up the sucker punch machine. Take Peek, for example, who is now offering angered Sidekick users (you know, the ones that probably lost all of their data recently) a gratis Pronto for their trouble. All that's required is an image of you, a frowny face, your wiped Sidekick and a T-Mobile bill -- once that's sent over to Peek's dedicated inbox, you'll soon receive your Pronto in the mail. 'Course, it's up to you to foot the $20 monthly bill for keeping the thing active, but hey, free's free. Kind of.

Some HTC Hero units shipping sans EV-DO Rev. A on Sprint? (update: nope!)

by Darren Murph posted Oct 12th 2009 @ 9:09AM

Ruh roh. Without claiming that there's some sort of high-speed conspiracy going on at Sprint (read: there's not), we'd like to point out that quite a few early adopters are claiming that their Hero refuses to hop on the carrier's EV-DO Rev. A network. We took a peek back at the company's press release for this very phone, and sure enough, the Rev. A experience is promised. We're guessing that a simple firmware update will be all it takes to remedy the issue (if there's truly an issue at all), but 'til then, there's always WiFi! Right, guys?

[Via Examiner, thanks Tracknod]

Update: We just heard directly from HTC about this snafu, and as it turns out, the message that Sprint Hero users are seeing is merely a mislabeling. If you're within an EV-DO Rev. A area, you'll get Rev. A speeds -- despite that fact that your phone says it's only on Rev. 0. We're also told that a future maintenance release will address the message. Check the full quote after the break.

Continue reading Some HTC Hero units shipping sans EV-DO Rev. A on Sprint? (update: nope!)

Etisalat BlackBerry update was indeed spyware, RIM provides a solution

by Darren Murph posted Jul 21st 2009 @ 9:41AM

Um, yikes? An unexpected (and unwanted) surprise struck some 145,000 BlackBerry users in the UAE this time last week, when an official looking prompt coerced many of the aforesaid Etisalat customers to follow through with a software update. Rather than bringing about performance enhancements, the SS8-built app enabled the carrier to keep tabs on customers' messages. According to RIM:

"Etisalat appears to have distributed a telecommunications surveillance application... independent sources have concluded that it is possible that the installed software could then enable unauthorized access to private or confidential information stored on the user's smartphone. Independent sources have concluded that the Etisalat update is not designed to improve performance of your BlackBerry Handheld, but rather to send received messages back to a central server."

Like we said, yikes. The zaniest part is that Etisalat isn't backing down, still assuring the world that the upgrades were "required for service enhancements." At any rate, RIM has made remarkably clear that the update wasn't one authorized by the company, and it's even providing an app remover for those who'd prefer their BlackBerry to be in working order and, you know, not forwarding all their email to some dude in an Etisalat supply closet. Good on you, RIM. Bad on you, Etisalat.

[Thanks, Gerald]

Read - Confirmation of spyware
Read - RIM app remover

Toshiba's potent TG01 back on sale through O2 Germany

by Darren Murph posted Jul 18th 2009 @ 11:48PM

Well, that was snappy. Just days after O2 Germany abruptly halted the sales of Toshiba's 1GHz TG01 smartphone due to an unexplained virus outbreak among new units, it seems as if things are back in gear. Online, anyway. As of this moment, web shoppers can order the Snapdragon / WinMo-powered from the carrier once more, though there's no word on if retail shops are still keeping their stock in quarantine. Either way, we'd don a mask before waltzing in to inquire.

[Thanks, Fab]

Apple iPhone 3G S trouble roundup

by Chris Ziegler posted Jun 22nd 2009 @ 3:29AM

As we said following the Pre launch, no new gadget is immune to growing pains -- especially when it's tied to a manufacturing and distribution campaign on the scale of the iPhone 3G S. Statistically, it's just not possible to walk away from an opening weekend without a few hiccups when you're pushing this many units of anything; the best manufacturers can realistically hope for is to keep problems minor, respond to issues quickly, and spin the crap out of anything that comes up.

To that end, here's what we're tracking on the 3G S from the first three full days of sales:

Apple is awarding $30 iTunes store credits to individuals affected by lengthy activation times on their new phones. Regular activations shouldn't take more than an hour or two (ours were basically instantaneous) and ports from other carriers should take a maximum of 48 hours, but some unlucky individuals are still waiting to come online. We probably would've destroyed the phone with a hammer or a direct impact with a wall by now, so our respect goes out to those of you who are still waiting and haven't destroyed anything of value.
It seems that some users are getting the error message pictured above when attempting to hack tethering support onto their AT&T iPhones using mobile config files available online, though repeatedly deleting and re-adding the configuration seems to help in some cases. Of course, AT&T isn't supporting tethering on the phone at this point anyway, so we wouldn't expect a shoulder to cry on if you call in to customer service with this one.
Boy Genius Report is reporting that sounds played by the phone are immediately followed by some sort of extremely high-frequency tone -- the kind little kids and the next door neighbor's dogs hear, but you may not.

Anything else going on out there in the field? Perhaps more importantly, anyone being driven batty by shrieking blasts of ultrasound they couldn't identify?

[Thanks to everyone who sent these in]

Nokia's Ovi Store overwhelmed at launch, apology issued

by Darren Murph posted May 27th 2009 @ 12:43PM

Where's the fail whale when you need it, right? Early yesterday morning, Nokia flipped the switch on its Ovi Store, claiming that it's app market would potentially reach some 50 million users around the world. Unfortunately for Nokia, it seems as if all 50 million attempted to check things out at the same time. Web-wide, users were griping that things just weren't working out, and we're not talking about small packets of flustered users. In fact, Nokia was forced to admit that "shortly after launching, it began experiencing extraordinarily high spikes of traffic that resulted in some performance issues," and judging by reactions, we'd say "some" is now a front-runner for understatement of the year. Have things smoothed over for you today? Are you even bothering to check?

Update: Nokia has apologized for the gaff and has reportedly added server capacity to handle the demand. Question is: is the fix working?

MTNL posts "Keep Out!" sign on its 3G network

by Darren Murph posted Feb 6th 2009 @ 9:55PM

Government-controlled Mahanagar Telephone Nigam (MTNL) just went live with the 3G network we've known was coming since December. All good, right? Not quite. The telecom firm is crying foul to the Department of Telecom, as it currently suspects that someone, somewhere is experimenting on its 3G spectrum. Reportedly, the unauthorized testing has caused disturbances for MTNL subscribers, and according to a company official, the disturbance miraculously stops every time the DoT visits the area to investigate. Sounds like an M. Night Shyamalan movie or something, doesn't it?

Rogue Android app said to be wiping G1 user data

by Darren Murph posted Jan 26th 2009 @ 10:54AM

PSA: you should probably cancel that MemoryUp Personal download from the Android Market. Like, right now. According to legions of T-Mobile G1 users who gave the program a go, it's pretty much an abject disaster. The app bills itself as being "a handy memory optimizer tool that will keep your Android smartphone running faster and efficiently," but more than a few users have reported that it actually wipes oodles of precious data instead. Reports ranging from cleared SD cards to completely erased contact lists have appeared time and time again, with many straight-up calling it a scam. We're not looking for Apple-like safeguards on the store or anything, but maybe a test or two before letting this thing fly would've been nice, no?

Survey finds mobile phone setup to be excruciatingly difficult

by Darren Murph posted Jan 25th 2009 @ 6:47AM

We can't say we've ever toyed with a mobile that was so difficult to setup that we'd rather move our bank account from one institution to another just to experience something easier, but apparently we're in a quaint minority. According to research gathered by Mformation, some 85 percent of those polled were "frustrated by the difficulty of getting a new phone up and working." Out of the 4,000 individuals that were surveyed, all but 5 percent said they would "try more new services if phones were easier to set up." In fact, 61 percent admitted that they would simply stop using an application if they couldn't get it working right away, with actions such as web browsing, reading email and sending picture messages being atop the list of "greatest wants." Hear that, carriers? That's the sound of lost revenue from selling phones that people can't operate.

[Via All About Symbian]

Sony Ericsson's XPERIA X1 developing cracks?

by Darren Murph posted Dec 28th 2008 @ 3:31PM

Sheesh, what's up with top tier handsets cracking this year? First the iPhone 3G, now SE's XPERIA X1? A curiously high amount of cracking complaints are starting to build around the web, possibly indicating that a quality issue could be somewhat widespread. We're hesitant to believe that this here quirk is even close to happening everywhere, but it is somewhat suspicious that HTC and SE have recently been rumored to be going their separate ways after this phone has faded from the limelight. At any rate, we've no choice but to poll our own audience here, so have you seen unwanted cracks appear in your X1? If so, hit the read link -- you definitely aren't alone in all of this.

[Via WMPowerUser]

White T-Mobile G1 not coming until after Thanksgiving?

by Darren Murph posted Nov 15th 2008 @ 11:44PM

Oh sure, a few remarkably lucky and / or well connected individuals out there are yapping it up on a white T-Mobile G1 right this very moment, but for the bulk of us, coming across one is basically impossible; in fact, the white G1 isn't even listed on T-Mobile's website currently. TMO News has it that the lightest hue of the HTC-built handset isn't expected to ship until at least the US Thanksgiving holiday, meaning that you've still got some serious time to kill before wrapping your paws around the increasingly enviable mobile. Rumors have been rampant that a paint chipping issue is at fault, and while we've yet to hear any confirmation of that, we have seen problems with white paint throw a wrench in the production plans of other mega-corps in the past. There's always the black G1 + Colorware if you're really impatient, you know.

Verizon cans ads that batter Sprint's push-to-talk network

by Darren Murph posted Nov 6th 2008 @ 12:40PM

Man, what's up with Verizon and its ad department? Just a few months back, the carrier was thrashed by PETA for running a controversial spot involving two pit bulls chained up in a junkyard, and now it's being fingered for making questionable remarks toward Sprint's push-to-talk network. For those unaware, the spots (one hosted after the break) included lines such as "We all upgraded to Verizon Wireless. Got push to talk and the reliability of the network. That old service is useless now." Sprint argued that the subtle drops could wrongfully influence people to believe that Sprint's PTT network was non-functional or that it would soon be discontinued, and eventually, NAD (an ad watchdog agency) recommended that VZW nix the ads. As it stands, the commercials in question have indeed been dropped, but Verizon asserts that it did so as a normal part of business. Ah well, it's the end result that matters, right Sprint?

Continue reading Verizon cans ads that batter Sprint's push-to-talk network

Orange pulling Bolds to fix software issues, AT&T smiles

by Chris Ziegler posted Oct 10th 2008 @ 8:57AM

If you're wondering why you don't have an AT&T-branded BlackBerry Bold in your hand at this very second, the answer might lie a couple thousand miles away where Orange has allegedly pulled all units off the shelves to hammer out some "software issues" that have plagued early devices in subscribers' hands. The whole situation leaves us to wonder whether carriers jumped the gun on validating early builds of the Bold's firmware in an effort to get it out into the market in a non-ridiculous amount of time, while AT&T may have chosen to play it safe with a longer, more excruciating battery of tests -- leading to RIM's swipe that the October 2 miss was all AT&T's fault. It's just a theory, and probably a pretty meaningless one since this Orange fiasco should apparently take a couple weeks to clear up at most, and we're still hearing occasional whispers out of the AT&T camp that they're still pushing for an October release over there. Chop chop, guys.

[Via Mobile Tech Addicts]

Motorola's treasurer, EMEA chief of mobile devices replaced

by Darren Murph posted Mar 17th 2008 @ 10:24AM

Merely days after Stu Reed racked up as he waltzed out of Motorola's doors for the final time, and nary a fortnight after the same firm's chief marketing officer did the same, along comes word that two more bigwigs have now left the building. Effective immediately, Larry R. Raymond has replaced Steve Strobel as treasurer, while Stephen Nolan "is taking over as the head of mobile devices in Europe, Middle East and Africa (EMEA)" -- a position that was held by Mike Fenger just last week. According to a company spokeswoman, the "leadership changes are part of an overall plan to swiftly transform the senior executive team." Hey, if it's lookin' for turnover, it's certainly doing something right. [Warning: Read link requires subscription]

[Via PhoneScoop]

Motorola's president of Mobile Devices business peaces out

by Darren Murph posted Mar 7th 2008 @ 5:49PM

Is that an exodus we smell, or what? Nary 24 hours after Motorola's chief marketing officer decided to start his weekend early by parting ways with the company, along comes word that the (now-former) president of Motorola's Mobile Devices business is doing the same. According to a breaking release from Moto, Stu Reed's departure is "effective immediately," and Greg Brown, company president and CEO, made mention that the outfit "appreciates [his] many contributions and wishes him the best in the future." As of now, there's no word on who's lined up fill Mr. Reed's shoes, but it seems the pool of choices could be dwindling.