Hero posts
Now that we've got the DROID ERIS in the mix, we're up to our ears in HTC Hero-derivative devices. We decided to sit the whole crew (GSM, Sprint and Verizon editions) down for a little modeling session, and we're finding ourselves reticent to pick a favorite. There are really plusses and minuses to each of them, but any way you lean it's a pretty good handset with some perhaps overly bulky software, a wonderful pricepoint (on Verizon, anyway) and probably a limited time in the sun with upcoming Android 2.0 devices, faster processors and wild new screens rolling on in. Check the video out after the break and you can make up your own mind.
DROID ERIS hands-on and unboxing!
Hey look, it's a Hero! We've got the brand new DROID ERIS for Verizon in hand, and it's not hard to see which particular family of phones it hails from. Still, Verizon has its own twist on the form factor, almost scoring a compromise between the "shiny" Sprint Hero and the more angular, matte GSM Hero. Confusingly, the capacitive touch buttons along the bottom of the ERIS' screen are a haphazard twist on the DROID's arrangement (though it's really Motorola that's the non-standard one here), but the phones don't look completely unrelated. In all the rounded, black matte body of the ERIS sort of "fades away" and you're just left with a nice, bright LCD -- it's not making a statement, which is sort of the statement. There's also an iPhone-style face proximity sensor for turning off the display during calls, and HTC has multitouch pinch-to-zoom on here, something Motorola hasn't seemed to manage. Sure it can't stack up to the DROID for aggressiveness or sheer specs, but it's got it's own sort of budget-friendly charm that's not overshadowed by the DROID's bombastic ways, and two out of three Engadget editors agree that the HTC keyboard beats the pants off the stock Android keyboard.
Leaked docs show HTC's DROID Eris launching on November 6th for $99, running Android 1.5

[Thanks, anonymous]
Gallery: HTC's DROID Eris leaked docs
Workaround for HTC Hero battery life issues discovered
Well, there still isn't a fix for the problem some people seem to be having with receiving text messages on their HTC Hero, but it looks like a workaround has been discovered for another pesky issue that can put a strain on the phone's battery life. Apparently, the phone has a bit of trouble going back into sleep mode after you send a text, or after you simply turn on the phone and immediately disable the screen without any activity. While some fairly elaborate fixes were tried by some users initially, it looks like the simplest actually works the best: just don't use the default SMS app to send texts. Instead, you can use a third-party app like ChompSMS or HandCent, which apparently have no problems letting the phone go back to sleep after you send a text. Of course, an official fix would still be the best but, in the meantime, you can hit up the link below for all the necessary details on making the (hopefully temporary) switch.[Thanks, Sean]
HTC confirmed to be cooking up Android 2.0 update for Hero, other devices unclear

Bottom line, the Hero is signed up for Android 2.0 and it's just a matter of HTC getting Sense ported and tested -- makes sense (no pun intended), and we imagine Motorola will have to go through these same hoops with BLUR. The company went on to mention that it intends to bring the update to all versions of the Hero, though it's up to partners (like Sprint, for instance) to help coordinate how and when that's going to go down. We don't have any information on the sundry Dream and Magic variants around the world at this point -- but it's important to remember that the Hero uses the same processor as its older siblings, so at least there's hope for a good xda-developers port if nothing else."Yes, we are working on an Eclair update for the HTC Hero. Because Eclair is a significantly enhanced release, it will require some time to update Sense for this new version of the Android OS. Please be patient while we work to provide you with a tightly integrated experience like the one you are already enjoying on your Hero."
Telus kicks off HSPA+ network with iPhone November 5th, HTC Hero, LG New Chocolate and more to follow
Telus already announced that it'd be launching the iPhone in November, but it's just now gotten official with an actual date: November 5th -- which just so happens to also be the day that it lights up its brand new HSPA+ network. Unfortunately for anyone hoping that a little competition would spark a price war, Telus is matching Rogers' prices across the board, starting at $99.99 for the basic 8GB iPhone 3G, and moving up to $199.99 for the 16GB 3GS, and $299.99 for the 32GB 3GS (all on a three-year contract, of course). What's more, Telus has also taken the opportunity to offer the first official confirmation of some of the other devices that'll take advantage of its new network, including the HTC Hero, the previously rumored LG New Chocolate (a.k.a BL40), the Blackberry Bold 9700, and the Nokia E71 (plus a USB stick, for good measure). No prices or release dates for any of those just yet, unfortunately, but the Hero and New Chocolate are apparently Telus exclusives.
HTC Hero having intermittent text messaging problems?
There's not exactly much in the way of official statements on the matter just yet, but it looks like support forums have been piling up with reports of text messaging problems on the HTC Hero over the past few weeks, and with no signs of a fix in sight. Apparently, the phone can send texts just fine, but runs into a little trouble when it comes to receiving 'em, with most folks reporting only intermittent problems, and at least some not receiving any at all. Interestingly, the problem seems to be occurring in both the US and the UK, so it would seem to be a problem on the phone's end and not the carrier's, and a few people seem to have had some (brief) success after resetting the device. Of course, there are also plenty of folks having no problems at all, but there doesn't seem to be any question that the issue is out there. So, have you been missing some texts on your Hero? Let us know in comments.Some HTC Hero units shipping sans EV-DO Rev. A on Sprint? (update: nope!)
Ruh roh. Without claiming that there's some sort of high-speed conspiracy going on at Sprint (read: there's not), we'd like to point out that quite a few early adopters are claiming that their Hero refuses to hop on the carrier's EV-DO Rev. A network. We took a peek back at the company's press release for this very phone, and sure enough, the Rev. A experience is promised. We're guessing that a simple firmware update will be all it takes to remedy the issue (if there's truly an issue at all), but 'til then, there's always WiFi! Right, guys?
[Via Examiner, thanks Tracknod]
Update: We just heard directly from HTC about this snafu, and as it turns out, the message that Sprint Hero users are seeing is merely a mislabeling. If you're within an EV-DO Rev. A area, you'll get Rev. A speeds -- despite that fact that your phone says it's only on Rev. 0. We're also told that a future maintenance release will address the message. Check the full quote after the break.
[Via Examiner, thanks Tracknod]
Update: We just heard directly from HTC about this snafu, and as it turns out, the message that Sprint Hero users are seeing is merely a mislabeling. If you're within an EV-DO Rev. A area, you'll get Rev. A speeds -- despite that fact that your phone says it's only on Rev. 0. We're also told that a future maintenance release will address the message. Check the full quote after the break.
Sprint HTC Hero now on sale to everyone
Sure, you've been able to get it a little early in one way or another, but the Sprint HTC Hero officially launched today, which means a second US carrier is now selling an Android device. High five. Now, is anyone spending the $179 ($479 off-contract)? And Sprint customers, we have to ask: Hero or Pre?
[Thanks to everyone who sent this in]
[Thanks to everyone who sent this in]
Sprint HTC Hero available today to Best Buy Reward Zone members

[Thanks, Ted]
Anxious Sprint users ordering HTC Hero now through telesales
Too impatient to wait for October 11th to arrive? Yeah, we feel you. If you're up with killing a few minutes and dealing with what may end up being four or five CSRs, word on the street has it that the Android-powered Hero can be ordered this very moment via Sprint telesales. A number of members over at Sprint Users have had success in getting the phone headed their way, and one even mentioned that his SERO plan was set to remain firmly in place even with this new phone on the bill. Let us know if you stumble across similar luck in comments below, won't you?
[Thanks, JayTV]
[Thanks, JayTV]
Second Verizon Android phone to be an HTC, Motorola Sholes makes an appearance
Google and Verizon were awfully coy this morning regarding the upcoming Android devices that'll be launching on Big Red over the next few weeks, but you know, that certainly looks like a Verizon-branded HTC Hero in Eric's hand there, doesn't it? And over on the right, well, that's exactly what the Motorola Sholes looks like, isn't it? Cat's out of the bag, fellas -- might as well push up those launch dates.
P.S.- This also jibes perfectly with that HTC Desire rumor from last month, but we'd bet almost anything the internals are the same as the Hero.
[Thanks, Berry]
P.S.- This also jibes perfectly with that HTC Desire rumor from last month, but we'd bet almost anything the internals are the same as the Hero.
[Thanks, Berry]
Sprint Hero spied in a cold-looking retail setting

[Thanks, supamanasteel]
Cellular South scoops up Sprint-spec Hero
If you'd told us that privately-held regional Cellular South would be just the third carrier in the US to properly offer an Android handset, we would've laughed until we cried -- but now that it's official, our laughter has turned to steely solemnity and respect for a tiny company going above and beyond the call of duty. The carrier hasn't announced an availability date, but interested parties can now sign up to be notified when the Hero -- an exact duplicate of Sprint's version -- will be launching. Just like Sprint, you get Sense, a 5 megapixel cam, and that chinless bottom that's less likely to make your thumb upset in day-to-day use than its GSM cousin. We'd say "sign us up," but then again, we're not Cellular South subscribers, nor could we be if we wanted to -- that's the perpetual tragedy of the regional carrier, sadly.
[Thanks, Bill]
[Thanks, Bill]
HTC Hero for Sprint hands-on and impressions

When we first caught wind of HTC's Hero coming to Sprint, we were more than a little hopeful that the issues we experienced with the European version would be alleviated. If you'll recall, we had a bit of a love-hate affair going on with the chinny, wine-drinking iteration of the Android-powered phone due to a seeming lack of horsepower required to push HTC's totally amazing Sense UI. In the last few weeks, we've heard lots of chatter about the forthcoming Hero update and the wonders it would do for the speed of this phone... but unfortunately there's no such luck in the US, CDMA version of this device.
So, the point here is we were planning on doing a whole new review to showcase the differences between the old and new version of the Hero, but there really aren't any besides the obvious physical changes. Sprint has added some great new apps, like its visual voicemail, which works like a charm (oh by the way Coleen, you got that job -- maybe you should give them your new number too), and Sprint Navigation, though it's also muddied up the mix by including the yawn-maker NASCAR app. Of course, this phone provides a full-on 3G experience, unlike the European version (for obvious reasons), and Sprint's network seems as snappy as ever -- general web browsing was a noticeably more enjoyable experience, for instance.
Here is what we can say about the phone: the industrial design of this version versus the older model is a marked improvement, chucking that awkward chin shape for a proper bottom half, and rearranging the hard buttons so that you're not constantly getting your hands cramped up. We also have to mention the trackball, which is the most comfortable we've ever used. While the performance is still not where we think it should be, the Hero is an awesome addition to Sprint's growing line of serious contenders in the smartphone game. If that new update is all it's supposed to be (and if Sprint is expedient in bringing it to market), many of our complaints should be quelled -- and this will be the killer device we know it can be.
Update: To commenters asking for a longer review, or asking about discrepancies in our findings versus other sites -- we can only report on what we observed. In our eyes, there is nothing significantly different or improved about the Sprint version to warrant a second review. There are some very minor differences in camera quality, and obviously the network performance is better (since it's not EDGE), but a full-length review did not seem necessary (you'll note many of our contemporaries also have short-form reviews). While reports may differ (especially those stating that this phone has the updated ROM we've heard about), we're still seeing the same kind of sluggishness and slowdown we experienced with the European version. What we said in the original Hero review very much applies to the Sprint version, and we suggest you take a peek.
So, the point here is we were planning on doing a whole new review to showcase the differences between the old and new version of the Hero, but there really aren't any besides the obvious physical changes. Sprint has added some great new apps, like its visual voicemail, which works like a charm (oh by the way Coleen, you got that job -- maybe you should give them your new number too), and Sprint Navigation, though it's also muddied up the mix by including the yawn-maker NASCAR app. Of course, this phone provides a full-on 3G experience, unlike the European version (for obvious reasons), and Sprint's network seems as snappy as ever -- general web browsing was a noticeably more enjoyable experience, for instance.
Here is what we can say about the phone: the industrial design of this version versus the older model is a marked improvement, chucking that awkward chin shape for a proper bottom half, and rearranging the hard buttons so that you're not constantly getting your hands cramped up. We also have to mention the trackball, which is the most comfortable we've ever used. While the performance is still not where we think it should be, the Hero is an awesome addition to Sprint's growing line of serious contenders in the smartphone game. If that new update is all it's supposed to be (and if Sprint is expedient in bringing it to market), many of our complaints should be quelled -- and this will be the killer device we know it can be.
Update: To commenters asking for a longer review, or asking about discrepancies in our findings versus other sites -- we can only report on what we observed. In our eyes, there is nothing significantly different or improved about the Sprint version to warrant a second review. There are some very minor differences in camera quality, and obviously the network performance is better (since it's not EDGE), but a full-length review did not seem necessary (you'll note many of our contemporaries also have short-form reviews). While reports may differ (especially those stating that this phone has the updated ROM we've heard about), we're still seeing the same kind of sluggishness and slowdown we experienced with the European version. What we said in the original Hero review very much applies to the Sprint version, and we suggest you take a peek.























