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Verizon "Mobile Web" service currently down

by Nilay Patel posted Nov 5th 2009 @ 2:32PM

We've been getting a slow trickle of tips telling us that Verizon's Mobile Web service is currently down nationwide, with no ETA on a fix. That's Mobile Web, the featurephone service, not, you know, big-boy data, so chances are you're fine -- our various VZW smartphones are unaffected. (Although we did have a dropped call and some spotty voice quality on a DROID this morning -- ruh roh.) We'll let you know if we hear further.

[Thanks to everyone who sent this in]

Verizon broadband data goes prepaid

by Chris Ziegler posted Nov 5th 2009 @ 9:45AM

Heavy users are still going to need the 5GB monthly postpaid option (and really, let's be honest, a lot of us need well more than 5GB), but the occasional "crap, I really have to grab that spreadsheet off the intranet" moment might be well-served by Verizon's new prepaid data option announced today. "Occasional" really is the key word here, because it's not cheap -- $15 per day for 75MB, $30 per week for 250MB, or $50 per month for 500MB -- but hey, we guess we've gotta get Big Red used to the idea of offering a la carte data for a while before it becomes affordable to the masses. In the meantime, it'll be offered bundled with a USB760 modem (pictured) in Verizon and Best Buy locations starting on November 16.

T-Mobile posts Sidekick contact recovery instructions

by Vladislav Savov posted Oct 20th 2009 @ 6:24AM

That Microsoft / T-Mobile tag team has been doing a pretty decent job of cleaning up the disaster area left by the Sidekick data loss, and now the first item on the recovery menu is ready for collection. Sidekick users can hit up the My T-Mobile webpage to download their contacts and then restore them either to their Sidekick or whatever device they've replaced it with. Extensive how-to instructions are available at the read link, which also furnishes us with the reassurance that "Microsoft/Danger continues its efforts to recover pictures, calendar entries and to-do lists, which may be available in the future."

[Thanks, Abe G.]

Microsoft to restore remaining Sidekick contacts this week, other stuff 'shortly thereafter'

by Chris Ziegler posted Oct 19th 2009 @ 3:58AM

Sidekick users tend to be an active, fly-by-the-seat-of-your-pants bunch, so it's gotta hurt like the dickens when they don't have access to their schedules and little black books -- but hey, at least it's still recoverable, right? Microsoft has just posted a quick update to keep everyone abreast on the progress of its Sidekick data recovery, and it sounds like they'll be able to have remaining missing contacts back in action this week with the rest of the data -- to-dos, notes, photos, and the like -- following on "shortly thereafter." Anyone who didn't lose information in the debacle should be unaffected by the recovery process, but for those who did, these backup tapes couldn't possibly load into Danger's feisty data center fast enough.

Microsoft recovers 'most, if not all' Sidekick customer data

by Vladislav Savov posted Oct 15th 2009 @ 4:45AM

Steve Ballmer must have busted out his secret stash of magic dust, as Microsoft has just come out with the announcement that it has recovered "most, if not all, customer data" that was lost during the recent Sidekick debacle. Following the wildly embarassing fiasco attributed to a "system failure that created data loss in the core database and the back-up," T-Mobile and Redmond have "rebuilt the system component by component" and now promise to restore data to affected users in the most expedient fashion possible. Guess that means you won't be getting $100 from T-Mobile for losing your Tetris high scores after all.

[Thanks, Abe G.]

AT&T slinging HSPA 7.2 to six cities this year, adding backhaul capacity too

by Darren Murph posted Sep 9th 2009 @ 8:44AM

If there's one thing AT&T's network could use, it's more network. Particularly in major cities (we're looking at you and your dastardly street parking situation, San Francisco), AT&T's 3G network is perpetually overwhelmed, oftentimes forcing users to switch to EDGE just to tweet about how awful the coverage is. Thankfully, the operator is making good on its earlier promise to roll out HSPA 7.2Mbps to select cities, with Charlotte, Chicago, Dallas, Houston, Los Angeles and Miami now destined to get lit this year. Potentially more interesting, however, is the deployment of "additional backhaul capacity to cell sites," which will also support LTE when the time comes. All told, around 2,000 new cell sites should be added before the year's end, and at least a half dozen 7.2Mbps-capable smartphones should be in AT&T's portfolio by the same deadline. Feel free to express your joy in comments below -- that is, if you can get comments to load on your existing 3G connection.

Nokia's RD-3 modem boldly boasts LTE, and no, you can't have one

by Chris Ziegler posted Sep 7th 2009 @ 5:13PM

Nokia makes out its just-announced RD-3 data modem to be the dream of every road warrior: global GSM / EDGE, global HSPA, global LTE -- a twenty-plus year heritage of technologies in the GSM family tree compressed into a single device, powerful enough to get you service from a dusty GPRS cell site in some of the world's harshest landscapes or Verizon's LTE trials in Boston and Seattle just the same. The only problem is that you can't have it. The RD-3 is instead being reserved for carriers and infrastructure firms building out LTE networks around the globe as they march toward commercial availability in 2010, at which point Nokia (and others) will presumably have newer, better modems available for us lay folk to enjoy. In the meanwhile, though, it's alright: go ahead and drool.

Verizon beefs up global modem line with UMW190

by Chris Ziegler posted Sep 2nd 2009 @ 5:41AM

Verizon's really starting to buy into this global 3G data thing, offering modems that do EV-DO domestically and HSPA abroad; problem is, ZTE's AD3700 that's on the market currently is... shall we say, a little too "in-your-face" for some folks. For those individuals, we might recommend the more buttoned-up UMW190 from PCD, which offers triband HSPA to go along with the EV-DO Rev. A that you'll enjoy domestically. Those with pockets deep enough to withstand the heavy-hitting roaming bills can grab the UMW190 now online (later this month in stores) for $49.99 after a $50 mail-in rebate.

Verizon tests first data connections on LTE network in Seattle and Boston

by Chris Ziegler posted Aug 14th 2009 @ 2:14PM

Big Red's flexing its 4G muscle today, announcing that it has successfully completed the first true tests on its nascent LTE network -- end-to-end data calls that presumably approximate real-world usage. The action actually happened way back on July 15 in Seattle, while Boston just went down today -- the two markets where Verizon said it'd be running the first trials -- both on 700MHz spectrum won not terribly long ago. LG and Samsung provided the mysterious, unspecified "trial devices," but don't worry, Motorola fans -- Verizon says they've got devices in the pipeline as well. Both Seattle and Boston currently have ten LTE cell sites live as the carrier trudges toward a 2010 date with destiny when it'll take "up to 30" markets live, at which point EV-DO and HSPA will theoretically feel like trying to send packets via carrier pigeon. Progress!

Update: We just spoke with Verizon Wireless CTO Tony Melone to expand a bit on the trials. Here are some of the key takeaways:

Though they're not talking speeds with these trials specifically, they're confident in saying that everything's in line for 7-12Mbps down and 3-5Mbps up at launch.
The trials are being conducted on commercial LTE base station hardware, but everything else is prototype (and changing very rapidly). The end-user equipment doesn't currently resemble anything you'd actually buy.
Data modems will be the priority at launch, which makes sense considering the amount of industry flux with regard to voice over LTE. Though Verizon believes the solution will ultimately be some form of VoIP, there are several outstanding issues, including handling of 911 calls.
Everything in the trial so far leads Verizon to believe that they're on track for a 30-market launch in 2010.
This doesn't spell the end of EV-DO deployments -- far from it. Melone says that upgrades could continue all the way through to the initial LTE launch and beyond.

Is Verizon data down for you?

by Chris Ziegler posted Aug 13th 2009 @ 6:23PM

We've been seeing a lot of reports of Verizon data services being down today, possibly limited to BlackBerrys (which, ironically, are probably used in mission critical situations more than most other devices). What's the status out there in the field? Anyone see any issues?

[Thanks to everyone who sent this in]

Update: Response from commenters has us thinking this is a pretty isolated incident, but keep the reports coming. Thanks, everyone!

Verizon announces AD3700 global modem from ZTE

by Chris Ziegler posted Aug 13th 2009 @ 1:14PM

So here's some interesting insight into the wild, rough-and-tumble world of wireless product launches: Verizon announced ZTE's AD3700 USB modem today, a product that gained FCC approval over five months ago, which means it's probably been getting a trial by fire on Verizon's test labs since then. You've gotta figure that ZTE was working on the prototype for many months before FCC approval, so all told, this launch is probably a culmination of a solid year of work, cash, blood, sweat, and tears. Don't you feel obligated to buy it now? Anyhow, the modem runs $79.99 after a $50 rebate when it launches on the 14th, which is actually a really solid deal considering that it'll do EV-DO in the States and HSPA around the world for 3G service no matter where your job or your whimsical vacation travel habits might take you.

Sony Ericsson brings MD400G USB data card to Rogers

by Chris Ziegler posted Jul 24th 2009 @ 3:09PM

It's not every day that you see a USB data card launch that can accept Memory Stick Micro M2 cards, so we wanted to call out this little puppy on Rogers. As you might imagine from the unusual memory card support, it comes to us from our good friends at Sony Ericsson -- and not to fret, because the MD400g takes plain ol' microSD cards, too, all the way up to 8GB. It's got integrated GPS, supports up to 7.2Mbps down, and can roam globally on 2G and 3G networks; add in that wild red and white paintjob, and you've got a winner on your hands -- especially when you consider that it's free on a three-year contract.

[Via MobileSyrup]

PSA: tethering your iPhone on Rogers doesn't cost extra

by Chris Ziegler posted Jun 19th 2009 @ 7:31PM

Hey, AT&T, Rogers stole your extended subsidy idea, so why not return the favor and copy some of this when you roll out iPhone tethering later this year? Canada's GSM giant is charging precisely nil for the pleasure of connecting your iPhone to a computer and using it as a modem, instead merely deducting bytes from your data bucket just as though you were consuming them on the iPhone itself -- as long as you have at least 1GB of data in your plan, otherwise tethering's not available. That works especially well in concert with those who have Rogers' sweet 6GB-for-$30 data add-on, but otherwise, many users (especially those with meager 1GB accounts) will have to be careful not to overrun their monthly limits. At any rate, the takeaway here is that if AT&T comes out with a $50-plus tethering add-on with a 5GB bucket at this point, there'll be riots, bloodied bodies, overturned cars, the whole nine yards.

[Thanks, Rod]

Update: Michael Bettiol points out that Rogers is ominously saying this pricing structure is good through December 31st, so it's anyone's guess what happens after that. Odds are Rogers is giving itself an out in case data usage is totally off the chain.

Verizon rolls out global laptop data with USB1000 stick

by Chris Ziegler posted Jun 18th 2009 @ 10:57AM

The promise of global data is finally becoming a reality for modem users on Verizon today with the release of its Novatel-sourced USB1000, a USB stick (hence the "USB" in the name, we're willing to bet) that features EV-DO Rev. A for domestic use plus triband HSPA when you're roaming around the globe. The stick itself runs $149.99 on contract after a $50 rebate, while monthly global data plans run from $129.99 for 100MB of data in 31 countries to $219.99 for 200MB; both plans include 5GB for use in the US and Canada. It'll be available online starting tomorrow.

[Via Phone Scoop]

Sprint intros 500MB business data plan for $39.99

by Chris Ziegler posted Jun 8th 2009 @ 7:11PM

If you find the idea of 5 gigabytes of wireless data positively disgusting and excessive, perhaps this is a little more to your liking: Sprint has now introduced its ridiculously-named "$39.99 Connection Plan for Corporate Liable accounts," which is targeted specifically at companies whose mobile data needs are "moderate." Right now it's only available to corporate clients, but the carrier plans to expand it to other channels this summer; as Sprint says, the offer brings 2 to 10 times the data that Verizon and AT&T offer at similar price points, but considering that we'd burn through 500MB on a data card (or even better, a MiFi) in about half a day, we think this one's better left to the truly infrequent users -- even at the fairly reasonable 5 cents per megabyte of overage.