Skip to Content

New to the Mac? Check out TUAW's Mac 101
AOL Tech

complaints posts

iBurgh complaint department for iPhone gets to the heart of city living

As anybody who lives in a mid-sized American city knows, the only good reason to contact the mayor's office is to complain about something. Now Pittsburgh, which usually only graces this site when one of its universities develops a robot or a weapon of some sort, has put its own high-tech spin on this with iBurgh. Described by city councilman Bill Peduto as "the first mobile application for city government," the app lets iPhone owners snap a picture of their favorite eyesore or attractive nuisance, attach a quick note, and send the geotagged information to the city's 311 operators. Not only is this good for potholes and gridlocked traffic, but it's sure to be a hit among rioting college students the next time the Steelers win some sort of big game -- and if you don't know what we're talking about, just punch +steelers +riot into Google. And then hit the read link to download for yourself.

[Via KDKA,Thanks Dan H.]

Palm complains about Apple to USB governing body, while Pre / iTunes sync "fix" is explained

You should be refilling that popcorn bucket right about now. While we thought the next round of the Pre / iTunes syncing fiasco would probably be something simple like Apple releasing another quick patch, Palm has stepped it up a notch by complaining to the USB Implementers Forum over what it sees is "improper use of the Vendor ID number" by the gang at Cupertino. What the company means is that when an ID is applied for, a form is signed that states:
"Unauthorized use of assigned or unassigned USB Vendor ID Numbers and associated Product ID Numbers are strictly prohibited."
The implication here is that Palm believes Apple is violating this stature by disallowing certain Vendor IDs -- namely, Palm's -- from using iTunes. So how'd Palm manage to "fix" that syncing hole Apple managed to fill? From the looks of it, by misrepresenting its own Vendor ID, so that the Pre now shows up as a iPod / mass storage device made by Apple (ID 0x05ac) as opposed to one by Palm (ID 0x083) -- hence the complaint. Of course, lying about your own ID would seem to break with the aforementioned rule, too, so what we're left here is some muddled grey area and Palm apparently being okay with fudging some data to correct what it sees is an injustice. If anyone's curious, DVD Jon points out that the root USB Node is still identified as "Pre," so we very likely could see another round of these shenanigans in the not-too-distant future.

Finally, now's as good of a time as any to take a look at some of the peripheral casualties from this war of attrition. In an essay on his personal site that's been circulating the interwebs, Marc Deslauriers outlines the pangs he and the Linux community have felt over the years trying to use iPods on the open source platform, surmising that Apple is intentionally and repeatedly seeking ways to block non-iTunes programs from syncing in any way with its devices. This story is far from over, and as ugly as it looks now, it's probably only gonna get worse.

[Via Digg and Pre Central]

Read - Marc Deslauriers, "Goodbye Apple"
Read - Palm's lodges complaint with USB IF
Read - USB Vendor ID application
Read - Palm Pre USB hack confirmed

Sprint lambasted for disconnecting whiners, notorious roamers

Recently, Sprint decided to cut its losses and give a number of CSRs a break from the nagging when it pulled the plug on nearly 1,200 of its mobile customers. Apparently, these whiners were dialing in "40 to 50 times as often" as the "average customer," and after failing to appease them, the firm chose to "terminate the relationship with those customers to allow them to pursue other options." As you'd imagine, some of these bicker-prone individuals are less than pleased with the outcome, and to make matters worse, the firm has also cut the cord with habitual roamers -- including some that are actually enlisted in our military. Can't a soldier (or sniveller) catch a break?

[Thanks, John F.]
Read - Sprint cancels 1,200 contracts over excessive complaining
Read - Sprint cancels traveling soldiers' cellphone

Jobs, Stephenson sound off in iPhone interview


Thankfully for us all, the iPhone launch is but hours away, and what better way to make those last second decisions on braving the crowds (or not) than to read over what's likely to be the last pre-iPhone-launch interview with both Apple and AT&T's head honchos? Sitting down with USAToday, Steve Jobs and Randall Stephenson faced a number of dutiful questions, and a few of the answers were intriguing to say the least. Besides bragging about revolutionizing the mobile phone industry and finally producing "a phone people like," the duo noted that the 6:00PM launch time was chosen to give "everyone the same shot" at nabbing one, and they both made it seem like shortages wouldn't be too much of an issue. Most noticeable was the dodging of the inevitable EDGE inquiries, as both execs spent more time boasting of the iPhone's ability to "fluidly switch from EDGE to WiFi" than actually responding to the "sluggish" criticism received thus far. Furthermore, Jobs noted that Apple was already working with a number of companies in regard to corporate email, and while he wouldn't budge when questioned about an overseas release, he did state that "selling 10 million" during its first year was a "realistic goal."




    AOL News

    Joystiq

    Download Squad

    TUAW

    Daily Finance

    Urlesque

    Autoblog