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Palm Pre, iPhone 3GS owners' satisfaction polled, compared in new study

by Laura June posted Aug 14th 2009 @ 7:12PM

Studies just released by RBC Capital and ChangeWave Research polled iPhone 3GS and Palm Pre owners on their respective levels of satisfaction with their devices -- then compared them. In the studies, 200 iPhone 3GS users and 40 Palm Pre owners were polled. Overall, 99 percent of Apple's phone proclaimed themselves to be "satisfied," while 82 percent of that number declared they were "very satisfied." The poll of Pre owners showed that 87 percent are "satisfied," and 42 percent of those owners describe themselves as "very satisfied." Interestingly, the 42 percent of "very satisfied" customers are the highest score ever attained by a Palm device, and it's a number that's only ever been bested by RIM and Apple. When asked about their respective reasons for buying their devices, Palm Pre owners listed the touchscreen interface, ability to multitask, and ease of use in the top three, while iPhone users cite its touchscreen, ease of use and faster web browsing as its biggest draws. So what about drawbacks? iPhone users (a whopping 55 percent of them, in fact) say that AT&T's network is their main gripe with the device, while Pre owners list short battery life and lack of third party apps as the devices biggest drawbacks. All in all, a pretty good showing for both -- though the microscopic sample size (especially for the Palm Pre) makes us wonder about the validity of the findings a bit.

Read - Apple's iPhone 3GS has 99 percent satisfaction rate
Read - iPhone vs. Palm Pre: Satisfaction bakeoff

Palm ranks last in satisfaction survey, no one surprised

by Joshua Topolsky posted Feb 13th 2008 @ 9:41AM

We know it's probably going to be pretty hard to believe this, but according to a recent survey of mobile phone users, Palm ranks absolutely last in customer satisfaction. If you believe what the folks at ChangeWave Research have to say (and the 4,182 people they questioned), only 30-percent of Palm users reported being "very satisfied" with their device, while companies like Apple and RIM garnered 72-percent and 55-percent, respectively. Of course, considering current trends with the company, and the fact that it's just started paying out to users for repeated repairs on devices, this doesn't come as much shock. The report demonstrates that users are moving to smartphones at an alarming rate -- but with rankings like this, they're probably avoiding Palm devices. Guys, it might take a little more than Bono to fix this mess.

Update: Our friends at Palm contacted us with some supplemental information which they wanted to get across concerning this research and related studies. According to them, two separate, third-party firms (Satmetrix and Russell Research) conducted studies which came to the opposite conclusion of ChangeWave's work. In their words: "The Satmetrix survey found that 65-percent of respondents rated their overall satisfaction with Palm as an 8-10 out of 10. Also, the Russell Research study found that 56-percent of respondents were either "very satisfied" or "extremely satisfied" with their Palm smartphone device."

[Via Palm Infocenter]