Hands-on with Aliph's Jawbone Bluetooth headset {Engadget Mobile}

Apr 1st 2007 1:23PM My Jawbone broke after having it just for a week. The ear bud is attached to the main body with flimsy internal plastic clips that snapped off, rendering the headset unwearable.

Although Aliph support was very polite and quick to offer me an RMA number to exchange my unit, I've still been without my Jawbone for a month waiting for the replacement to come (my color was backordered and they had none reserved for warranty replacements).

Ultimately, for a product with such a premium price tag, I'm unimpressed with the build quality and their customer service.