Mobilkom I-HSPA tests provide 10.1Mbps speeds, another acronym to remember


While Verizon and T-Mobile shared honors in a customer service survey just two months back, it was regional carrier Alltel snagging most of the gold in a recent J.D. Power and Associates survey of wireless call quality. Reportedly, said carrier was able to take the "sole or partial top spot in three of the report's six regions," while Verizon stood on top in two regions, US Cellular in one and T-Mobile (along with Alltel) in another. The data was gathered from 24,570 respondents that were questioned about dropped calls, static / interference, failed connection on the first try, voice distortion, echoes, no immediate voicemail notification, and no immediate text message notification. Interestingly, the study also found that "customers using 3G handsets experienced fewer call quality issues," and while call quality problems reported by folks using CDMA happened around 14 times out of every 100 calls, nearly a quarter of calls from those on the iDEN network were primarily about problems with call quality. Check out the full spill in the read below, we won't tell anyone you're a number lover.
Sure, we've seen cellphones intermingle with traffic data before, but Nokia's looking to up the ante in a big way by utilizing a large network of GPS-enabled handsets to actually predict traffic patterns and help you avoid congestion before you even leave for that afternoon appointment. In a recent trial involving 100 volunteer drivers (and an equal amount of N95s), the handset maker teamed up with UC Berkeley to test the effectiveness of using a device most people already own (read: cellphones) to beam out traffic data rather than installing permanent sensors in roadways. Eventually, Nokia hopes to expand the experiment to over 1,000 folks, and just in case you privacy junkies can already feel your heart racing, you can rest assured that all "personal identifying information" was stripped before being sent back for analysis.
Another day, another award; yep, it's business as usual for the folks over at T-Mobile and Verizon. Vocal Laboratories' most recent quarterly "SectorPulse" survey has found that the US' second and fourth largest carriers take top honors for quality of customer service, receiving "A" grades in both caller satisfaction and call completion. What's "call completion," you ask? Nope, it's not a measure of a customer service agent's ability to quickly and efficiently hang up on you, it indicates the frequency with which callers' issues are resolved on the first call. For some of us, it really doesn't matter how many awards T-Mobile wins in this department, it's 3G or bust. Maybe that really is just us, though.
Though we can't say we're entirely shocked -- after all, it's not like some other handset will really satisfy when you've had your eye on that one -- a recent survey conducted by Opinion Research Corporation found that smartphones were the number one returned gadget this holiday season. Granted, the study was one of online nature, and neither Apple's iPhone nor any of RIM's BlackBerrys were included (um, why not?), but we digress. Reportedly, more than one-fifth (21-percent, to be precise) of smartphone recipients surveyed said they hustled back to the store shortly after gift giving was over and promptly returned it, and comically enough, the "inability to understand the product setup process was cited as the primary reason" that consumers did so. 'Tis a shame, really. [Warning: PDF read link]
Just in case our long-running series of posts regarding the danger / safety of cellphone and WiFi radiation didn't tip you off, an FDA-commissioned study was just published by the National Research Council of the National Academies of Science that basically says we've got a lot left to learn about the effects of all those radio waves. The FDA wanted to know where to concentrate research efforts in order to better understand wireless safety, and it looks like there are quite a few gaps in the research: the study says there needs to be further study on the effects of wireless radiation on children, pregnant women, and fetuses, both long- and short-term, and that frequency and power differences between different types of radiation need to be better understood in order to apply current knowledge to new products. All in all, it looks like there's a lot we don't know -- but that's not going to stop us from rocking this Bluetooth headset while browsing and taking a call.
As if there wasn't already enough conflicting evidence surrounding the act of talking while driving, along comes a new "study" suggesting that yapping motorists actually make long commutes even longer. According to David Strayer, a psychology professor at the University of Utah, drivers on the phone tend to cruise "about 2 miles-per-hour slower on commuter-clogged roads than people not on the phone, and they just don't keep up with the flow of traffic." Of course, one may wonder just how much difference that would make if traffic is crawling already, but we digress. Additionally, it should be noted that the results were garnered from three dozen students "driving in simulators," but nevertheless, Mr. Strayer still maintains that "distracted drivers are adding an extra five to ten percent of time to your commute." Telecommuting never sounded so good, eh?
Other Weblogs Inc. Network blogs you might be interested in: