Verizon's Glyde drama quickly resolved with software update

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Chuck @ Nov 5th 2008 2:42AM

It really surprises me that people keep insisting the glyde recall / "quarantine" / whatever you want to call it is a "fake".

There is a copious amount of information on the web that corroborates what has been mentioned on this website, not to mention the anecdotal support from Verizon customers like me.

I have a Samsung Glyde, and when I went to get it looked at last Monday (the keypad backlight wasn't working) I was told the Glydes had been quarantined (they couldn't really explain to me why), they would need to take mine from me and that they would gladly replace it with an env2. I asked if I had any alternatives to the env2 and they said that was my only choice. Reluctantly, I accepted the replacement phone and took it home.

A few hours later I was back in the Verizon store. I hated the env2, and the lack of HTML web browsing was a real sore point for me. I argued with the clerks for the return of my original Glyde. They seemed surprised (shocked, really) that I would even consider doing something like that. After some persuading and managerial intervention my old glyde was re-activated and returned to me.

Due to the confused reasoning for the quarantine and the lack of information about it on the web or anywhere else (apparently word went out the Friday before I went in), I decided the best play would be to hold on to my Glyde and ride it out.

Let's hope this "software update" will somehow resolve whatever universe-shattering issues the glyde is having. Maybe the touch screen will work worth a damn now, but somehow I doubt it :p

P.S. I live in Pittsburgh, PA and took my phone to a brick and mortar verizon store on 5th Ave downtown.

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