Verizon notches gold in retail satisfaction study

Original post: click here

Subscribe to these comments

Reader Comments (Page 1 of 1)

Highest Ranked

GBallew @ Oct 24th 2008 4:55PM

So lemme get this straight...Sprint scores high on how fast they answer their phones and you guys praise the hell outta them. It's not even whether or not they fix the issue, but how fast they answer the phones. Verizon scores high on some visual stuff, but you blatenly point out that you don't care...

...I just don't understand what actually matters to you guys. neither of these polls actually have anything to do with what the customers actually need and yet you give Sprint more cred than VZW on pointless statistics. I smell a biased opinion coming on here.

Highest Ranked

Rollins @ Oct 24th 2008 9:47PM

I think part of it is that this sort of thing is expected from Verizon. Verizon has extremely good coverage, pretty decent support, and all-around doesn't have many problems (aside from an inability to keep a current smartphone lineup, something that they appear to be working on).

Sprint, on the other hand, was absolutely bombing in the CS department (and honestly everywhere else) before and is now doing a lot better.

Add your comments

New Users

Name

E-mail

Current Users

E-mail:

Password

Remember Me

E-Mail me when someone replies to this comment

replying to thread #15086405

Add your comments:

Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.

When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.

To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.

Please note that gratuitous links to your site are viewed as spam and may result in removed comments. And yes, comments are moderated.