http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/ Engadget Mobile Comments for Verizon notches gold in retail satisfaction study http://www.engadgetmobile.com/media/feedlogo.gif http://www.engadgetmobile.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/Oct 24th 2008 4:30PMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/Oct 24th 2008 11:20PMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/Oct 25th 2008 12:21AMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/Oct 25th 2008 2:41PMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/
...I just don't understand what actually matters to you guys. neither of these polls actually have anything to do with what the customers actually need and yet you give Sprint more cred than VZW on pointless statistics. I smell a biased opinion coming on here. ]]>Oct 24th 2008 4:55PMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/
Sprint, on the other hand, was absolutely bombing in the CS department (and honestly everywhere else) before and is now doing a lot better.]]>Oct 24th 2008 9:47PMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/Oct 24th 2008 5:18PMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/Oct 24th 2008 8:48PMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/

]]>Oct 25th 2008 3:09AMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/
Luckily, I have a VZW dealer nearby for when I need help.]]>Oct 25th 2008 8:59AMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/
Granted I am biased (just a bit haha) as I own 2 premium retailer stores. But that gives me the ability to control how people are treated, generally how long they are there waiting if at all. MOST (not all) dealers will give you a better in store experience than a corporate store, they want to help you because they want you to come back.]]>Oct 25th 2008 10:01AMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/Brother: "Hey I need to activate this phone."
Rep: "Ok! Sure! (General account questions)....Wait...Did you buy this in the store or from the Verizon website?"
Brother: "No, ebay"
Rep: "Oh, well there is a $50 fee to activate it, and also you are going to have to upgrade your plan to the data plan, thats a 2 year add-on plan."
Brother: "Isnt there a way to upgrade over the phone?"
Rep: "Yea, you can find the number online, have a good day"

I think that is ridiculous, uninformed customers who go in the store to activate a phone can easily get screwed over and tricked into paying hundreds of extra dollars by a manipulative sales clerk.

]]>Oct 26th 2008 8:34PMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/
VZW charges a $20 processing fee in store for activating equipment. It is waived in a lot of instances based on a customer's account status.

VZW does not charge a fee to activate equipment on their website.

VZW does not require contractual agreements unless they sell a phone to you at a loss. Plan changes do not carry contractual obligations.

VZW does not require data plans on devices with the exception of Blackberry devices.

]]>Oct 27th 2008 10:30AMhttp://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/http://www.engadgetmobile.com/2008/10/24/verizon-notches-gold-in-retail-satisfaction-study/Oct 27th 2008 12:57AM