Sprint's CSR response time skyrockets to first in recent survey

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Highest Ranked

Bill @ Oct 20th 2008 6:12PM

Heh... the only reason this improvement happened is because they haven't laid off CS reps as fast as they've lost subscribers!

Neutral

Valicore @ Oct 20th 2008 6:43PM

Damn it, that's not even a joke, that's probably the truth. Get rid of 1 million customers and you'll get less stressed out (read: nicer) CSRs and of course a lower wait time. Here I thought Sprint might have done something pro-active :(

Neutral

PSM @ Oct 20th 2008 7:18PM

Yeah that was my reaction as well. It's easy to get your call answered when you're the only subscriber left!

Highly Ranked

James @ Oct 21st 2008 7:52PM

Give it a rest, that's the problem with some people, they can never give credit where credit is due, they have spent millions on improving customer care and it has improved significantly!!!!

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