Is Apple shooting in the dark to fix iPhone 3G issues?
Hopes were high that 2.0.2 would decisively crush the reception woes some iPhone 3G owners have experienced since taking delivery of their cracking beauties; dropped calls, latching onto EDGE reception when 3G (also known as "the good stuff") is available, and general signal strength wonkiness have all plagued a select group of handsets since launch, making for a decidedly MobileMe-like user experience. Some upgraders are actually reporting just the opposite, though -- for these lucky few, 2.0.2 seems to be making reception somehow worse than it already was, and what's more, there are intermittent reports cropping up of broken third-party apps, too. With the 1.x line of builds having chugged along with relatively little drama for a year, here's our question: what the hell is going on? Why does 2.0, after two post-launch builds, still feel like a beta? MobileMe took the lion's share of the fall for Apple having spread itself too thin through the launch-heavy summer months, but did some of that fire-drill mentality trickle over to the breadwinner, too? Sound off in comments with your experiences putting 2.0.2 through its paces so far!
[Via Mobility Site]
Update: Apparently Steve Jobs, who should have his face buried in a developer workstation somewhere in Cupertino slaving away on iPhone bug fixes, somehow found the time to slack off for half an hour and fire off an email to some guy who wrote him complaining about third-party apps that are crashing on startup. Jobs allegedly says that the issue is a "known iPhone bug" and that it'll be fixed in the next update come September -- but frankly, we wish he'd let his assistants attend to this sort of needless communication so he could get back to, you know, writing code and inventing phones. Thanks, Alexander!
Update 2: An Ars Technica reader seems to have developed a workaround to the crushing pain of dead third-party (and installed first-party) apps and iPod player weirdness: go back to iTunes 7.7 from 7.7.1. It's not for the faint of heart because you've got to reset the phone and delete some files off the computer, but until this supposed firmware update (and possible iTunes update) rolls around in September, it may be the best thing affected users have going. Thanks, Garrett!
[Via Mobility Site]
Update: Apparently Steve Jobs, who should have his face buried in a developer workstation somewhere in Cupertino slaving away on iPhone bug fixes, somehow found the time to slack off for half an hour and fire off an email to some guy who wrote him complaining about third-party apps that are crashing on startup. Jobs allegedly says that the issue is a "known iPhone bug" and that it'll be fixed in the next update come September -- but frankly, we wish he'd let his assistants attend to this sort of needless communication so he could get back to, you know, writing code and inventing phones. Thanks, Alexander!
Update 2: An Ars Technica reader seems to have developed a workaround to the crushing pain of dead third-party (and installed first-party) apps and iPod player weirdness: go back to iTunes 7.7 from 7.7.1. It's not for the faint of heart because you've got to reset the phone and delete some files off the computer, but until this supposed firmware update (and possible iTunes update) rolls around in September, it may be the best thing affected users have going. Thanks, Garrett!













Reader Comments (Page 1 of 1)
Mickey @ Aug 19th 2008 8:27PM
Building a good phone is fricking hard. I used to work for a defunct chip company that tried to build a phone chipset. There are so many things involved in making for a good user experience. You gotta put a lot of time and a lot of money into it.
Apple is arrogant. They think you can just buy a chipset, plop it in your device, and voila. A working phone. Just like an iPod. Just slap it together. Ain't so. Apple will have to pay their dues just like all the other phone makers out there.
cole.scott @ Aug 19th 2008 9:18PM
None of my third party apps work. Does anybody at Apple do any testing?
Robert @ Aug 19th 2008 10:29PM
If you uninstall the apps and then reinstall them through iTunes they should work again. Unfortunately any data within that app will be erased. For example I use splash money and had to re setup the whole thing but at least your apps will work again.
TLanette @ Aug 25th 2008 8:00PM
Thank you, thank you! I did what you said about uninstalling and reinstalling the application. Now my Scrabble works fine. Thanks again. TLanette
thesasquatch @ Aug 20th 2008 1:45AM
Can someone please fix my text message sounds please? Apparently Apple's team is too busy fixing the unfixable [*ahem* reception *ahem*] to focus on the little - yet extreeemely annoying bugs that have now plagued my iPhone since build 1.............2.................wait for it.........3 now.
Cheers.
P.S. Great phone, amazingly useful and irreplaceable despite my gripes. But good grief. ;)
Dawson @ Aug 20th 2008 1:53AM
My iPhone 3G doesn't get any 3G reception right here in my home where I would normally have flawless reception. I don't know if it has gotten worse but I have EDGE reception more often than 3G reception. It is also still slow when I'm typing with the on-screen keyboard - it loves to lag. As of today, my SMS tones no longer work when I receive a message and what's ironic is that I upgraded to 2.0.2 today. Hmmm. Connection? Probably. Apple better pull their pants up and take care of business.
RF9 @ Aug 20th 2008 2:44AM
I think people are expecting far too much from minor release dot fix updates. Minor .0x dot fix updates often have as few as 5 bug fixes and are probably 'big' bugs that many of us never saw.
I think people are expecting everything to be fixed and aren't seeing it because Apple didn't even address those issues in these updates.
When 2.1 comes out, that's when we should scrutinize. Meanwhile, don't expect much.
Adam @ Aug 20th 2008 7:44AM
So maybe hype isn't the best indicator of how great a phone is?
rob21i @ Aug 20th 2008 10:54AM
This update gave me worse signal.
John @ Aug 20th 2008 11:14AM
Apple can't fix the 3G reception problem with a software upgrade. The problem is in the hardware.
Apple uses a 3G chip set from Infineon, and this is Infineon's first (or possibly second depending on how yo count) generation of 3G chip sets. Meanwhile Nokia and Ericsson for example are on their 5th or 6th generation.
Usually the big differences between chip set generation are size and power consumption, so of course Nokia and Sony Ericsson phones will have better 3G service. Heck, Nokia and Ericsson are even two of the inventors of 3G (together with Qualcomm and Motorola)!
It's also very different to design an antenna for 3G compared to 2G or WiFi. It may be that Apple made some mistakes there too, but that's pure speculation.
Eric @ Aug 20th 2008 12:41PM
2.0.2 has killed my reception. I now have 3G going on and off in known 3G areas, I have had no reception whatsoever in midtown Manhattan, and my 3G speeds are often at abysmal sub-50 kbps rates. All of this is since the firmware update. Good stuff, Apple/AT&T!
Scott @ Aug 20th 2008 1:06PM
I understand that not every software update will fix ALL the bugs, but WTF! I certainly
didn't expect 2.0.2 to make my somewhat "sketchy" reception worse! Apple has had over
a year since iphone 1.0 was released to "work out the bugs", and they still can't get it
right? I don't drink the Apple "kool aid" except for my iphone, and after all this frustration,
I think I'll be jumping on the HTC Diamond bandwagon in September.
Kevin @ Aug 20th 2008 1:29PM
What's funny to me, if this was any other company having the same problems they would have been crucified weeks ago!
I went from one to two bars in my home down to zero bars after the new update!!! Apple’s solution is for me to bring the phone back for another.
Lets see, that will be three phones in as many weeks! I need a smart phone for work so looks like I will need to take this pile of SH@# back to apple again. This time I want my money back. Please pass the KOOL-Aid I’m getting thirsty!
Oh by the way, my MobileMe ( please more Kool-Aid, Quick) rocks! I love it! Where is PC guy when you need him:)
El Cartel @ Aug 20th 2008 2:47PM
Everyone should just buy a Nokia E71 where reception and battery is not an issue. Let the hating comments begin
in 1...2....3
Kevlar @ Aug 20th 2008 2:51PM
Despite Apples occasional failures (the cube, the Newton, MobileMe) they at least have the right idea in focusing on the user experience- and this is where they have always excelled:
http://www.learnucd.com/kevlar/the-web-is-dead-long-live-the-iphone
anti-fanboy @ Aug 20th 2008 3:54PM
I was using the HTC Kaiser (GPS, 3G etc) since last fall but wanted to upgrade after all my friends raved about gen1. This 2.0x has been disaster after disaster. It is slower than gen1, more lag, worse reception and sometimes just restarts. My Kaiser had lag (because I often had 5 or 6 apps open at once - my choice), but the iPhone with 1 app open at a time shouldn't be lagging like this. First time I have seen a next gen product be worse than the 1st gen and the company not get ridiculed. (hello, Vista!) I'm no fanboy of anything - I just want the best gadget I can get. But lets be objective in the reviews - this iPhone 3G is a failure and Apple should be ashamed. Apparently, they were too busy patting themselves on the back to develop the new version right.
attack @ Aug 20th 2008 5:06PM
seems my signal is worse that i upgraded. I can have the 3g on and get no service, but when i switch 3g off i get full edge reception. how does that make sense.
Scott @ Aug 20th 2008 5:56PM
I feel your pain. It doesn't make sense, that's why it's Apple. Through all the hype and fan fare, you have a phone that is supposed to set the new standard, but you can't send MMS, or take video? I have a really cool 3g ipod here, but I'd get more consistent (and probably better) reception with 2 soup cans and a string, and it wouldn't cost me $199 and 2 years of my contractual cell phone life.
Scott @ Aug 20th 2008 6:01PM
I feel your pain. It doesn't make sense, that's why it's Apple.
Through all the hype and fan fare, you have a phone that is supposed
to set the new standard, but you can't send MMS, or take video? I
have a really cool 3g ipod here, but I'd get more consistent (and
probably better) reception with 2 soup cans and a string, and it
wouldn't cost me $199 and 2 years of my contractual cell phone life.
kevin @ Aug 20th 2008 7:25PM
Well I have to say my user experience has sucked with MobileMe and the Iphone! But what really pisses me off is Apples lack of acknowledgment! My wife and were at the apple store and were told by one of the employees the return rate for the iphone is up about 80%! It would be nice if the assclowns at apple would lets us know if this will truly be a software fix or if it needs to be sent in for a hardware replacement. The last two smart phone I’ve owned were the HTC 8525 and the HTC tilt. I guess I let these fudge packers suck me in with the hype! As soon as the HTC Diamond Pro lands at the ATT store I’ll buy it and use my 3g ipod for what it does best, music! One last rant! Shouldn’t a multimedia phone have MMS,video recording, here's a thought, stereo Bluetooth? Cut and paste would be nice along with flash support!
Check out the Diamond, it does all the above! I never signed up to be a $200 beta tester! Apple ate the booger on this one and needs to stand up, admit it and fix it!
moe @ Aug 21st 2008 4:30PM
I remember the old days when all the cool kids used apple products cause "they just work"...
I wonder how much this phone infatuation will affect their personal computer quality.
icarus @ Aug 22nd 2008 10:22AM
don"t worry guys, those of us using Dare's and instincts feel your pain. We've had a ton of issues with.....ummm..... wait, we don't feel your pain because we didn't buy into the hype...good luck, sorry apple screwed you