T-Mobile bumping per-text rates again

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JAck @ Jul 4th 2008 12:43PM

This is what I got as reply to my email query. I am filing complain with FCC now. It is ridiculous because one CSR did tell me that ETF wouldn't apply. To confirm I had emailed support and got this:

I know how upsetting it is to have increases for this usage. The
bill inserts regarding the Early Termination Fee waiver will be mailed
starting June 27. After reviewing your account I see that you have
already transferred your number to another provider and cancelled your
T-Mobile service. Since the messaging rates do not change until August
29 and you have cancelled now while under contract, the Early
Termination Fee will be applied and cannot be adjusted. Customers who
qualify for the waiver have 30 days from the receipt of their bill
insert to terminate their contract without an ETF. After 30 days, you
will no longer be able to cancel your contracts without an ETF, and the
communicated rate changes will be effective August 29. We are sorry that
you have decided to leave T-Mobile for this reason. Although the
messaging rates will increase T-Mobile will be offering a blocking
feature in late July which will alleviate many text charges. I am sorry
that you did not wait to have all this explained to you. The $200 early
termination fee is a valid charge since you have cancelled while under
contract. If you decide to return to T-Mobile we would love to have you
back. You will have 90 days to return without having to pay a new
activation fee and the termination fee will be adjusted for you. After
60 days you would need a new SIM card though and after 90 days, a new
activation and SIM will be required and the termination fee will not be
adjusted.

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