The iPhone 3G on AT&T: we ask the burning questions
So wait just a second here -- you say you have to activate the iPhone 3G in-store, and unlimited data is going to run another $10 a month? With the new model comes an entirely new way of doing business, it seems, and that brings on a whole slew of new questions for the good folks at AT&T. Here are a few we've managed to ask so far, the official answers, and in some cases, information we've managed to gather on the side.Will it be available as a Gophone (prepaid service)?
"No, only available with a two-year contract." Pretty cut and dried there. We're also told that there will be no contract-free price on postpaid service; the one and only way to get in on this action will be to re-up your commitment to AT&T. Unofficially, we've been slipped information that AT&T's typical upgrade eligibility rules apply when signing the new contract, and there will be a separate (read: higher) pricing scheme for "non-qualified upgrades." These prices have not yet been set.
How does contract sign-up work when a customer is in an Apple store?
"You will need to speak with Apple for more details on their retail operations, but the activation process will take place in the store." That's the official line, but we're also hearing that customers in Apple stores may take their purchase home with them without being physically activated, in which case the activation process is completed later through iTunes. Either way, though, they're not letting you out the door without signing on the dotted line.
In AT&T stores, the process should be pretty similar, except that customers will be obligated to physically activate before they leave. The stores will be receiving "tether cords" to make that happen. Just a warning, AT&T: whatever software you're activating these puppies with is going to be reverse-engineered in no time, we'd wager.
What will the per-customer purchase limit be?
Official: "We haven't discussed this yet." Unofficial: at AT&T stores, we hear that the limit will remain three. Difference is they've now all got to be activated in-store, so that would be one heck of a commitment if you somehow felt compelled to buy more than that in one helping.
Will FAN (corporate) discounts apply?
Another "We haven't discussed this yet" for this one. Since the iPhone will continue to have its own set of plans, it's entirely possible AT&T could make them ineligible for discounting. The counterargument, though, is that the iPhone is now being offered like any other phone -- deeply subsidized by the carrier, that is -- and details of the device's service should fall in line with that as well. We'll see.















Reader Comments (Page 1 of 2)
intokkabire @ Jun 10th 2008 6:09AM
I am very interested in if the FAN discounts apply and if there will be a restocking fee. With the first gen there was one and I had to pay it when I decided the service wasn't good enough in the area for me to switch to AT&T. I believe this was the only phone with a restocking fee.
Could you ask if there will be one this time around?
Coy @ Jun 10th 2008 3:52PM
IRU and CRU service discounts will apply on service only but not on the phone itself.
zachary miller @ Jun 10th 2008 8:13AM
I wanna know how much the phone will be without a qualified upgrade. especially if your only 2-3 months away from upgrade date.
Anthony @ Jun 10th 2008 10:13AM
I believe at&t will let you upgrade with to a 3g iPhone no matter when you are do.
Brad @ Jun 10th 2008 10:55AM
@anthony what?
Razor1973 @ Jun 10th 2008 1:35PM
@Brad: *LOL* I am guessing he meant whenever your contract is up, which is also my understanding from previous readings.
klitorisaurus @ Jun 10th 2008 3:00PM
I wonder if the people at Apple store check to see if you are eligible for an upgrade? Do they care? Mr. Jobs said the price was guaranteed world wide so how could AT&T attempt to charge more if your upgrade wasn't up? Mines not up until August or September and I'm gonna get REAL pissy if they try to charge me $500+ for a $300 dollar phone just because I've been a loyal customer for 8 F'n years! Thanks AT&T!
mark @ Jun 10th 2008 8:21AM
I know i won't get approved for the two year contract, so basically no iphone for me. I really wanted one too.
Duscrom @ Jun 10th 2008 2:11PM
Same here. Actually last time i checked it's a $600 depesit for me. And as AT&T gets an even bigger market share, i see prices like that going up rather then down.
Koalaman @ Jun 10th 2008 8:39AM
@ Mark, same for me here in Germany. Though, there will probably be a possibility to get an iPhone 3G without a Contract. Ebay etc.
And it only needs time till they find out a way to jailbreak it too...
Cheers
slimy33 @ Jun 10th 2008 8:46AM
And I would like to know what the penalty is for not activating within 30 days of purchase, and how to do it that way.
Scott @ Jun 10th 2008 9:09AM
@slimy33
The article states you have to activate in store. You can't leave the store with an unactivated phone.
palehorse @ Jun 10th 2008 10:52AM
@Scott
I believe that's only true for purchases made in AT&T Stores. If you buy the phone at an Apple Store, you are apparently allowed to leave without activating it, so some sort of 30-day rule may apply.
dramamoose @ Jun 10th 2008 1:21PM
@ both of you.
You have to sign a contract before leaving the Apple store, although the activation can be done later via iTunes.
Kory @ Jun 10th 2008 2:34PM
@dramamoose:
Okay, so what if you sign a contract at the Apple Store then renege on it? What's the penalty? $150? $200? It might still be worth it after the price drop.
Josh @ Jun 10th 2008 9:00AM
I wish I can type 'WTF' bigger. Maybe Steve will see.
Jerry @ Jun 10th 2008 9:04AM
What about text messaging? The more I look at the plan information (voice + $30 for data), it looks very similar to the pricing plan for their other smartphones, in which case, you need to add $5 for the 200 messages that were included before. Thus the total increase is $15.
kazrell @ Jun 10th 2008 9:20AM
Well one things for certain, the iPhone has changed the game. Do you think RIM would have introduced the BOLD if iPhone wasn't released last year? Naw...I dont think so. Look RIM had the market cornered because of it's push email for business. No other phone worked as well with emails as the blackberry. That said, the iPhones ease of use from a UI perspective is second to none, and was that was before this latest release. I'm not sure how many phones that give you the ability to type a name of a resturant in the search field of maps, and not only will the iPhone give you the number of the resturant but also the website, address and location so that you can press another button and get the directions to/from. And oh...did i mention you can save it as a contact?
What phone does that? If all the other things that the iPhone does superbly like the iPod use of songs and videos and the ability to watch a movie? Will RIM ever get to the point where their music and video UI is even close to the iPod let alone the iPhone? Anyway - I regress, if you give the iPhone to sync your business email the same way that RIM does, then anyone who doesn't think that RIM stock is going to fall by atleast 20% once the iPhone is out a couple of months and more users start flocking over - well your just as crazy as the Enron folks were..
Frankie @ Jun 10th 2008 10:57AM
@Kazrell
lol, I liked your post up untill you started rambling about the innovative functions of the iPhone. The iPhone is indeed revolutionary in terms of UI design, but functionality, lol give me break.
To answer your question about the maps (What phone does that?):
Virtually Every (smart) phone does! lol, via google maps (free download), all the iPhone did was provide the already free software; preloaded. lol
I have almost a dozen differnt high-end mobile devcies one of which being a 4 year old Windows Mobile device (ppc 6600) that does the following (your quote: -->) "I'm not sure how many phones that give you the ability to type a name of a resturant in the search field of maps, and not only will the iPhone give you the number of the resturant but also the website, address and location so that you can press another button and get the directions to/from. And oh...did i mention you can save it as a contact"
Like I've said before, I really really appreciate the iPhone being an industry disrupter; prompting a steady stream of innovative devices like the Touch Diamond, The Samsung i900, and the Bold.
So just do a little research before you make such outrageous statements (I'm guilty of it too).
Blackberry (which I'm not a fan of) still has a chance I guess with those stubborn older users who think it's the best thing since slice bread. I mean have you ever been on those blackberry community sites? They're like cults, they have blackberry partys and everything. lol lol lol
Steve @ Jun 10th 2008 11:00AM
Um, any Windows Mobile Phone can do all of that using Google Maps. Where have you been?
PSM @ Jun 10th 2008 11:52AM
I am currently using a Tilt, which I can't wait to get rid of (July??? MID-July even?! That's forever on Windows Mobile!) While I appreciate the power of WM, it's just so unpleasant to use. When I used Palm OS devices I used to check my calendar all the time, I would look things up at a moments notice. Now I prefer to memorize my schedule because the process of looking it up feels like so much work. I don't bother to jot things down because the notes app is a pain and doesn't sync properly to my Mac. In short, it's failing miserably as a PDA because I actively avoid writing things or checking things in it.
It's basically a smaller version of the desktop OS situation. WM has lots of options and is very powerful but makes you work hard to get anything done, and even then doesn't work the way it's supposed to half the time. The iPhone OS is simpler but everything works well and it makes you want to use the device, thus getting more done. It's not that one is better, but it's an individual choice. Just as I use OS X because I find it makes me more productive, I can't wait to get an iPhone now that the features are close enough in parity to what is available for other platforms.
xB Owner @ Jun 10th 2008 2:24PM
You are also talking as if Apple will still the majority of RIM's customers just because the iPhone has push email. I don't know if you even realize who the majority of RIM's customers are. For the most part, they aren't the trendy or the tech. savvy. They are the business men and women who rely on their Blackberries as a lifeline. And for most of them the physical keyboard is a must.
As antiquated as this may seem to some, there are Blackberry owners who wouldn't release their grip on they keyboard equipped phones unless you pried it from their cold dead hands.
Craven Moorehead @ Jun 10th 2008 3:35PM
"I'm not sure how many phones that give you the ability to type a name of a resturant in the search field of maps, and not only will the iPhone give you the number of the resturant but also the website, address and location so that you can press another button and get the directions to/from. And oh...did i mention you can save it as a contact?
What phone does that?"
- EVERY WINDOWS MOBILE DEVICE using Google Maps or Windows Live Search
If all the other things that the iPhone does superbly like the iPod use of songs and videos and the ability to watch a movie?
- CAN DO THAT ON A WINDOWS MOBILE DEVICE ALSO
Will RIM ever get to the point where their music and video UI is even close to the iPod let alone the iPhone? Anyway - I regress, if you give the iPhone to sync your business email the same way that RIM does, then anyone who doesn't think that RIM stock is going to fall by atleast 20% once the iPhone is out a couple of months and more users start flocking over - well your just as crazy as the Enron folks were..
- A 20% drop in stock just because of ActiveSync? Gimme some of that shit you been smoking.
M @ Jun 10th 2008 5:52PM
xBOwner is 100% right. All of the research and tech articles/speculations back up what he/she just said.
I neednt say more
Ryan Richmond @ Jun 10th 2008 9:55AM
Can we confirm whether or not you have to be eligible for an upgrade to get the $199/$299 pricepoint? (For example, stupid me bought iPhone 1.0 2 months ago and now want to pick this up when it becomes available) or will I be stuck with a higher price for the handset? Any help on this "burning" question of mine will be of great help.
Thanks in advance to all who respond.
Jordan2348 @ Jun 10th 2008 10:27AM
in my experience with at&t u have to be 18months out on your contract meaning 6 months before contract is up to be eligible for upgrade price. But teh iphone is different so who knows what they'll do.
Philfin @ Jun 10th 2008 9:59AM
Two questions I have:
1. Can I receive phone calls and surf the web at the same time? Couldn't on EDGE.
2. I sold my edge iphone last week and will be using a PAYG phone with my old sim in it until i can get my hands on the new 3g version. Will AT$T change my plan if they see that I'm not using an iphone? I've read rumors that you will be grandfathered in for the current pricing at 20 bucks for unlimited data if you are currently an iphone subscriber.
Eric Moritz @ Jun 10th 2008 10:27AM
Whelp, looks like I'll be punished again for being a loyal customer.
Mani @ Jun 10th 2008 10:31AM
What happens with the current iphone. Will that be unlocked when I upgrade to the 3G version. I need to give that to my daughter so she can use her own SIM card.
Is there MMS available on the new version of the sofware.
Razor1973 @ Jun 10th 2008 1:43PM
@kbiel: That $30 data plan you have for the Tilt (which is no longer $30, but $35) also includes CV and messaging. What this $30 plan for the iPhone 3G seems to offer is only data, which you can get for $15 for your Tilt. Even though I am not the one whining, whining is totally justified here.
Razor1973 @ Jun 10th 2008 1:46PM
Whoops! I replied to the wrong person, sorry. EGM really needs to make the person you are replying to a little more intuitive. A horizontal line between comments, maybe? The Reply is currently between comments, so you can't tell right away whether you're replying to the one above or the one below.
kbiel @ Jun 10th 2008 10:40AM
Stop whining about the $30 per month unlimited data plan. It's the same plan I have with my Cingular 8525 (TyTN) and the price bump is justified since the iPhone will now be running at the same speed I've had since before the iPhone 1.0 was released.
Razor1973 @ Jun 10th 2008 1:44PM
@kbiel: That $30 data plan you have for the Tilt (which is no longer $30, but $35) also includes CV and messaging. What this $30 plan for the iPhone 3G seems to offer is only data, which you can get for $15 for your Tilt. Even though I am not the one whining, whining is totally justified here.
Seth @ Jun 10th 2008 2:38PM
@Razor -- actually, if it's anything like the current iPhone data plan, it will include messaging. The current plan includes 200 SMS. (No MMS, still, but email works fine for me, and there's no limit).
Razor1973 @ Jun 10th 2008 2:45PM
That's just the thing. In all this talk and Job's keynote, there was no mention of messaging in this plan.
kohlio98 @ Jun 10th 2008 10:55AM
hey kazrell, windows mobile phones have the same email capabilities through activsync. You need a company server which most do but it still has "push" email. Also they can do the same MP3, Video (some hacking required). Live search gives you the same capabilites of finding resturaunts, saving them as a contact, finding them on a map etc... Plenty of other phones on the market are capable of these same features.
This Iphone is everything the first one should have been a year ago. Too little to late, extra fees for anything you can go to another carrier and get at a much discounted rate with much faster data speeds and (in my area) much better cell phone coverage for the good ol fashioned art of making a phone call with your cell phone. The Iphone is cool and has a great UI but with the limitations of the carrier and features I can get on many other phones, nothing about it is making me run to the apple store to get one.
Frankie @ Jun 10th 2008 11:17AM
My response to your post is below, sorry.
LongshotX @ Jun 10th 2008 11:05AM
Whats the deal with insurance? If you break this thing are you just shit out of luck?
Clizzster @ Jun 10th 2008 1:44PM
I think you can get insurance at the point of sale and no later than 30 days after the purchase date. About 5 bucks a month.
LongshotX @ Jun 10th 2008 2:22PM
Isn't the Iphone excluded though or has this changed?
Frankie @ Jun 10th 2008 11:15AM
Completly agreed.
Some people really need to do a little research before making those kinds of post. At least giving a disclaimer first like "Warning: I don't know what I'm talking about but I'm going to start rambling" lol
Having one of the most high-end devices out right now; XDA Flame with WM 6.1 (look up the specs too many to mention) I'm still astounded by how many BB users walk up to me and say "Yeah I get emails from my job straight to my phone" I respond: "WOW!" as I clutch my device with TWO processors, (one being an independent graphics processor, and the other probably having more horse power than their home PC) thinking to myself "Hmm, I could use my phone to hack into your network get all your user information and shut down your black berry server".
lol
sean nye @ Jun 10th 2008 11:29AM
@kohlio
Don't you remember that AT&T just recently upgraded their network again basically for the iPhone launch and a recent study found the AT&T network is the fastest in the us. So I'm tired of hearing that AT&T is is this and that. Their network is solid and they have great customer support. Basically they will bend over backwards for you. Ive had them for almost 9 years back when they were still Cingular.
D @ Jun 10th 2008 11:46AM
That study was crap -- it found AT&T was the fastest in like 3 places, which was all they looked at.
AT&T's HSDPA is the fastest under ideal conditions, sure, but the 3G coverage leaves a lot to be desired, you just don't get those ideal conditions very often. There are lots of gaps even in "fully" covered areas, and even the most optimistic coverage maps only have 3G in and around large and medium-sized cities -- smaller cities and sprawling suburbs are typically out of luck, as are major highway and rail corridors, and often airports, which is a glaring omission.
Maybe the 3G upgrades for the new iPhone will change some of that, but I'll believe it when I see it. I think they're just adding new markets (more smaller cities, which is good), but not expanding existing markets.
To be truly mobile, "coverage with a moderate speed" trumps "blazingly fast in a handful of places" every time.
Verizon is evil, no doubt about it, but you can't beat their EVDO coverage in the U.S.
Razor1973 @ Jun 10th 2008 1:51PM
@sean nye: 9 years ago, they weren't called Cingular. If I'm not mistaken, they were AT&T Wireless 9 years ago, or maybe one of the Mobility (Bell, Pacific, etc.) companies, but not Cingular, which is way more recent.
Seth @ Jun 10th 2008 2:43PM
@Razor:
http://web.archive.org/web/20001202180500/http://www.cingular.com/
8 years back. Close enough. AT&T and Cingular were different beasts back then.
PSM @ Jun 10th 2008 11:37AM
I want to know what happens to current AT&T customers who are still under a previous contract. I will have been with AT&T for 10 months when the phone comes out. Do I have to buy unsubsidized, or can I sign a new contract for 2 more years and get the deal?
Deekoi @ Jun 10th 2008 12:03PM
I have no idea what you guys are talking about, Apple is great!
I mean what other company screws their early adopters like they can? They release the phone and 2 months later dropping it by $200 and then releasing their “2nd Generation” phone with another huge cut. And did you all forget the rumors about apple already having all the features the “2nd generation” has but not releasing it on the 1st generation.
IPhone is a trend. That is all there is to it. People who are willing to pay for it and throw in the extra cash to attention.
And I do mean it, Apple is great, who else can create such a devious plan and lock people into their closed products. And to add salt to the wound, you can’t even get a discount from At&t, why? Because you are joining a trend and you want a pretty little device that can play some music and show pretty pictures. Good reason? Your choice.
I do not deny that it is a nice phone but with all the little tricks Apple has for their customers, no thank you.
I would get the Iphone if they took the Apple out of it! Gives us some better deals apple, and stop screwing your customers!
I like my SERO plan for $35 (insurance included!) a month with unlimited txt, unlimited data, open sourced, free nights and weekends, and nights starting at 7pm ($5 dollar up grade and you can push it to 6pm!)
Steve T @ Jun 10th 2008 4:56PM
Deekoi,
Early adopters always pay a premium for celphones, or most electronics in general. As far as the "rumors" you cite: I have no doubt that Apple had many of the second generation features working in its' labs at the time the original iPhone was released, especially 3g. However to get everything to work correctly in the desired form factor, is another thing altogether.
This isn't a matter of choosing if you want lettuce or cheese on your sandwich. This is serious engineering and design, which Apple happens to be great at.
No company wants to release products that are not thoroughly tested and ready for market. Conversely, no company wants to sit on a highly desired and anticipated product, either.
I'm sure work is well under way at Apple for its' next-generation iPhone and operating system. I don't think they are "sitting on features". I would guess that Apple has great things currently working in its' labs, that couldn't be released at this time. This isn't because they are being stingy. This is because there are factors that prevent their release from being practical. Running Mac OS X on a device this size would require smaller, cooler-running, less power consuming chip than are currently available. As cel radios, batteries and processors improve, so will *all* phones.
Have you seen what cel carriers are offering in the $199 and up range, with a 2 year, besides an iPhone?
Really, let's have a look:
AT&T:
Motorola Moto Z9 -- $199 after mail-in rebate
Motorola Motorazr2 v9 -- $199 after mail-in rebate
Blackberry Pearl 8120 -- $199 after mail-in rebate
Blackberry 8820 -- $299 after mail-in rebate
Palm Treo 750 -- $199 after mail-in rebate
At&T Tilt -- $299 after mail-in rebate
T-Mobile:
T-Mobile Sidekick Slide -- $199 after mail-in rebate
Motorola Razr2 -- $199 after mail-in rebate
Blackberry 8800 -- $199 after mail-in rebate
T-Mobile Sidekick LX -- $249 after mail-in rebate
T-Mobile Wing -- $299 after mail-in rebate
Blackberry 8820 -- $349 after mail-in rebate
Verizon:
Verizon smt5800 -- $199 after mail-in rebate
Palm Treo 755p -- $249 after mail-in rebate
Verizon xv6900 -- $249 after mail-in rebate
Samsung sch-i760 -- $299 after mail-in rebate
Palm Treo 700wx -- $349 after mail-in rebate
Verizon xv6800 -- $349 after mail-in rebate
So really, quit being such a bitch about Apple.
Seth A @ Jun 10th 2008 5:10PM
If Apple were "Screwing" the early adopters, the 2.0 software would not be free or even available for existing iPhone owners. You are not "obligated" to upgrade. Its faster data and GPS. Serioulsy, if you can stand EDGE and have a GPS already, there is no reason to upgrade, the current iPhone will be updated to all the features the new iPhone will offer. I don't see how they are "screwing" anybody. Honestly, I would have expected them to charge for the 2.0 update.
rvashi @ Jun 10th 2008 12:07PM
I want to know the same thing. I've been with AT&T for only 2 months now (had always been a Windows Mobile person so didn't know that the new iPhone was coming out..stupid!). So if there is such thing as eligibility, then I probably don't qualify. Can someone please shed some light on this?