I've had this browsing plan on my Blackberry Pearl for a month now, I believe it's geared towards the non-corporate smartphone using crowd such as myself. Yes Verizon rapes me on a monthly basis, but as a former Sprint customer I can tell you that the lack of crappy customer service is worth it.
Hmm this is interesting, I'm pretty fed up with Verizon and considered going to Sprint, but people consistently tell me their Customer service is ridiculously bad. can you elaborate on why they are so awful?
Well let me start by saying that I was a Sprint customer for 3 years. I always had issues with my bill and it seemed like I constantly on the phone trying to resolve overbilling problems. Sprint's customer service rep's seemed rather uneducated and were probably being paid $6.00 an hour. They were usually rude, inpatient and just generally lacked any real knowledge about their products. I was always placed on hold, transferred to rep after rep and 75% of the time my call was dropped after spending a half hour on hold (or so it seemed)and I know it was done on purpose.
Im sure I speak for many Engadget readers when I say that I hate being more knowledgable than representatives of any company, as I seem to have that problem with Verizon, Best Buy, Circuit City and Radio Shack's customer Service Representatives as well. I guess the moral of my story is that no matter what carrier you have, the grass is always greener on the other side('s).
Reader Comments (Page 1 of 1)
snowenloe @ Apr 14th 2008 2:01PM
I've had this browsing plan on my Blackberry Pearl for a month now, I believe it's geared towards the non-corporate smartphone using crowd such as myself. Yes Verizon rapes me on a monthly basis, but as a former Sprint customer I can tell you that the lack of crappy customer service is worth it.
gareth @ Apr 14th 2008 2:13PM
Hmm this is interesting, I'm pretty fed up with Verizon and considered going to Sprint, but people consistently tell me their Customer service is ridiculously bad. can you elaborate on why they are so awful?
snowenloe @ Apr 14th 2008 6:16PM
@ gareth
Well let me start by saying that I was a Sprint customer for 3 years. I always had issues with my bill and it seemed like I constantly on the phone trying to resolve overbilling problems. Sprint's customer service rep's seemed rather uneducated and were probably being paid $6.00 an hour. They were usually rude, inpatient and just generally lacked any real knowledge about their products. I was always placed on hold, transferred to rep after rep and 75% of the time my call was dropped after spending a half hour on hold (or so it seemed)and I know it was done on purpose.
Im sure I speak for many Engadget readers when I say that I hate being more knowledgable than representatives of any company, as I seem to have that problem with Verizon, Best Buy, Circuit City and Radio Shack's customer Service Representatives as well. I guess the moral of my story is that no matter what carrier you have, the grass is always greener on the other side('s).