
It's hardly been a secret that Helio was
causing some problems for Earthlink, but the company's CEO has just now weighed in himself on the matter, offering some comments on the situation and Helio's
now former CEO Sky Dayton in one of those always exciting earnings calls. As mocoNews reports, Earthlink's Rolla Huff says the company "made hard decisions around getting our cost structure down," including the "very difficult decision...to not continue making incremental investments in Helio." Huff apparently laid none on the blame on Helio's Sky Dayton, however, saying simply that "Sky has a history of creating and building strong brands and he's done a great job at that with Helio," and that they "very much appreciate his willingness to be involved in getting Helio to this point in its life cycle." Of course, that was hardly the entire purpose of the call, and those concerned with the nitty gritty of earnings details can get their fix by hitting up the read link below.
Reader Comments (Page 1 of 1)
Sherri @ Feb 11th 2008 3:39PM
Helio is terminally ill, and will die soon if they don't get it together. Their customer service is atrocious. When I cancelled one of my two lines a few months ago, I was told that I would not get an early term fee since I was keeping the other. They lied..instead, they are "padding" my husband's bill, took a payment on the fourth, and today suspended his service because they decided to transfer the early term to his bill (in spite of being two totally separate contracts). Now today, "our system is down", but they can send me a "Customer Satisfaction Survey" by email.
Guess we WILL owe an early term fee...I just added hubs to my Verizon account and bought him a new Voyager.
Roger Alford @ Feb 12th 2008 12:25PM
Here is to the new life SK Telecom is breathing into Helio!