This is a know issue by AT&T and they are aware of the key-breaking problem. Call warranty exchange again at 1(800) 801-1101 and they should ship you out a replacement phone. If whoever you're talking to says it's accidental damage, ask to speak to a supervisor. The Sony rep contacted our store and told us that AT&T warranty would be replacing handsets with broken keys.
Reader Comments (Page 1 of 1)
SSNPGuerrilla @ Jan 27th 2008 9:25AM
This is a know issue by AT&T and they are aware of the key-breaking problem. Call warranty exchange again at 1(800) 801-1101 and they should ship you out a replacement phone. If whoever you're talking to says it's accidental damage, ask to speak to a supervisor. The Sony rep contacted our store and told us that AT&T warranty would be replacing handsets with broken keys.