AT&T boosting pay-per-use text and MMS rates -- again

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Highly Ranked

muledoggie @ Jan 26th 2008 2:45PM

Is this rate change a way to get out of an ETF? I'm dying to drop AT&T.

Neutral

The D Train @ Jan 26th 2008 3:28PM

Technically yes it is a way to get out of the contract, but you have to be sending more than 1-2 messages pay as you go a month without a plan.

HOWEVER:
If you reach the supervisor level they have to honor your request. Reps will fight you tooth and nail not to let that happen. so good luck with that, we don't like scrubs who think a 5cent increase in something they dont use lets them off the hook of signing an agreement that states we have the right to make the change at anytime to anything on the terms.

Highly Ranked

bernardino @ Jan 26th 2008 8:00PM

Read this: http://www.ucan.org/telecommunications/wireless/how_to_cancel_get_out_of_your_cell_phone_contract
and this: http://www.ucan.org/telecommunications/wireless/material_adverse_clauses_in_cell_phone_contracts

"Carriers will not modify the material terms of their subscribers' contracts in a manner that is materially adverse to subscribers without providing a reasonable advance notice of a proposed modification and allowing subscribers a time period of not less than 14 days to cancel their contracts with no early termination fee."

What exactly is "materially adverse" is subjective and without knowing what your cash flow is, the carriers can not make that decision. They may try to say "well it'll only be a dollar more a month in your case" but as long as you persist in saying that extra dollar is materially adverse to you, you will win. The key is being persistent, don't let them end the call until what you wanted is accomplished and if they won't help you, ask to speak to a higher up. Basically, follow these steps: http://www.ucan.org/telecommunications/wireless/sample_script_to_cancel_your_cell_phone_contract

Neutral

muledoggie @ Jan 27th 2008 11:10AM

Thanks for the info ...

mule

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