http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/ Engadget Mobile Comments for HTC chimes in on video driver controversy http://www.engadgetmobile.com/media/feedlogo.gif http://www.engadgetmobile.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
Of course, this is just a parable, but guess which brand I would NOT buy next time?]]>Jan 23rd 2008 11:56AMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
http://www.youtube.com/watch?v=zIJWAu6IRe4

Stop making it look like this is a problem only kids who want to play games experience. As a graphic designer I used to use a number of graphics apps (VS Painter etc) for quick doodles on the go, all without a hitch on my Eten M600. I also preferred using Picsel browser for my day to day browsing. Yes,once in awhile I'd want to fire up a "designed for windows mobile" game like Skyforce. NONE OF THEM runs as they should (ie: optimally) on the Tilt. When people have shelled out more than 500 to 700 dollars for a product you advertise as running on an advanced chip capable of all these things and fail to implement them you owe your loyal customer-base an explanation. By pushing and touting the graphics and communications capabilities of the Q chip they IMPLIED that these new devices were capable of all this and as such was the reason many of us bought them. By your same argument they should then have listed in the spec-sheet that the drivers were being omitted so customers could have made an informed purchase decision. This was a classic bait-and-switch. As far as I'm concerned I hope Eten is listening. Eten, your devices are beautiful...just up the RAM to 128MB and you have a loyal user. I'm done with HTC.

You heard HTC? I'm DONE!]]>Jan 23rd 2008 12:31PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/HTCs tend to crash more than the competition but I have always gone for HTC due to the feature rich functionality of the products.

Why, WHY!! provide a phone with a more superior processor than it actually needs, just provide the update and keep your returning customers happy, I will still get the latest greatest as and when, but for the time being I want better video playback!

Phones may last 2 - 3 years, but mine changes every year without fail, watch out HTC, hello next version of the N95, or iPhone, Samsung, or even a new SE p series when it comes out.

HTC just send us an update, it will keep a lot of us happy and quiet.

]]>Jan 23rd 2008 2:16PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
I will never buy any of their products again and they can stuff their new "video enabled" devices where their ex-customers tell them...

mil]]>Jan 23rd 2008 3:44PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 23rd 2008 7:29PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/

grtz From HOLLAND!
this is my last HTC device stupid service...
and all of this for some stupid drivers...
fuck you!]]>Jan 25th 2008 2:29PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 23rd 2008 9:39PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 24th 2008 2:37AMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
In HTC's defense, they have put together a really impressive hardware platform. The spec sheet is impressive and it is what I based my purchase on. If only all that hardware was being utilized.

I do believe that they will do the right thing and eventually release an update with 6.1 or maybe even android. Please don't let me down...Please. I paid 800 cdn as an early adopter for a phone that I am now ashamed of.]]>Jan 24th 2008 3:43AMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/I bought this ppc because of the advertised features.
But:
1: because something untraceble is "eating" the ram memory I have to soft reset 1 to 3 times a day :-(. After every reboot the "busy cursor" is showing because shell32 is using all cpu power trying to (re)draw my today screen. (you even can see it's busy with redrawing on the todayscreen, but it never stops drawing anymore). The only way to solve this trouble is to disable all todayplugins(reaching the today settings takes a while, because almost all cpupower is used by shell32), and soft reset again, most of time using soft reset button (with stylus) because screen frozen again. After reboot I get a proper "clean" todayscreen. When enabling all today plugins one by one again I finaly get my working today screen again. This is definitly a "video driver issue" and has nothing to do with playing (highres) 640x480 avi's on the 320x240 screen of the Kaiser.
2. When I scroll a website in PIE very often screen freezes finally (and yes I replaced webviel.dll for scrolling trouble in PIE an it also happens when I use skweezer), but freezing still happens regulary.
3. I'm not very happy to find out reason of these troubles. I'm not asking for superior video drivers for sophisticated 3D games or whatever. I just want to have bugfixes for "normal" use of my PDA..... including fixes for all other issues (like Bluetooth etc.)

HTC please take your responsibility, and fix these issues asap, to get satisfied customer(s). Please believe me that all these negative rumors are not very well for your business. And: this negative HTC publicity will not stop today and will grow and grow when you do nothing to fix bugs. Your competitors will laugh. My human memory is huge and will definitely used when deciding for my next "mobile solution"....]]>Jan 24th 2008 9:24AMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
I bought two HTC Touch phones last year soon after launch. They both (yes a 100% failure rate) have the smuddge / dust mark in the middle of the screen.

ZD-Net knew about the problem on 14 June 2007 ... So .. HTC must have known when it was launched and they started selling phones.. Abd now they expect me to suffer a (what I'm told by others) is a crap reapir. One of the people I spoke two had it repaired twice and was so unhappy he sold it on eBay.

HTC .. YOUR CUSTOMER SERVICE IS RUBBISH. They are so incompetent they cannot even send me a letter. I'm told it was posted 3 weeks ago but nothing ever arrived and they are so incompetent they cannot even fax or email it to me!

DONT BUY HTC!!! DONT BUY HTC!!!

]]>Jan 28th 2008 4:24AMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 29th 2008 3:55PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/HTC advertised the fact that the tytn 2 supports Mpeg4 playback,in fact on page 220 of the manual it states it clearly, as well as windows media Video. But as we all know this to be untrue, it dosnt, its cactus. HTC have a legal obligation to thier customers to have the device fully functioning as described and as advertised,also HTC are still selling this item even thou they know it has issues. HTC need to get off thier collective bot bots and bite the bullet on this one and produce ATI drivers or even make a deal with corecodec(seems there player increase playback 20%-100% )]]>Feb 7th 2008 4:24AMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
--James]]>Feb 19th 2008 8:15PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 4:38PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/If they gave you everything now why would you buy the next device]]>Jan 22nd 2008 4:37PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/]]>Jan 22nd 2008 5:24PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/U guys kidding me??My Sony Ericsson P990 had HUGE problems.For starters,the hardware was not sufficient to handle the faulty software.The phone used to reboot everyday sometimes during a call.The camera makes out of focus pictures.The alarm never worked well...i even had 3-4 sleepless nights due to that.The sound is not audible enough when playing music/video.There is no way to close an application.
At any given time the total free ram is less than 10 mb(for a smartphone)...meaning you can never browse and listen to music at the same time(either one of the application closes or the phone reboots).
And we paid us$ 750 for this brick.Then later thay said they are stopping support for the device (about a year after launch)by stopping firmware updates.

And when we complained(well HTC said our future products have these things...but wait to see what SE said)SE officially said (something like this)...WE find the product with current firmware very satisfactory to use and if you don't like it,BUY our new phone P1i which has many of these issues sorted out.
We got this official word when hundreds of P990,M600 and W950 users complained at the SE dev forum.
WE even distributed flyers at a famous mobile phone show in europe last year but SE simply turned a blind eye.


Am surprised that due to video playback problems,(engadget made a news entry,but never made a news entry for out p990 problems)HTC owners are planning a lawsuit...

My P990 was the biggest mistake i ever made with my money.Will never forgive SE for this.
]]>Jan 24th 2008 3:24AMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
I really hope a new company emerges and really challenges them. ]]>Jan 22nd 2008 4:39PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
Go fuck yourselves. but buy our next product!

Love,

HTC]]>Jan 22nd 2008 4:51PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 4:54PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
-Ty]]>Jan 22nd 2008 5:01PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 5:04PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
Haha, no, I'm sorry, I'm only teasing.]]>Jan 22nd 2008 5:24PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
Again, seriously, they were better off not weighing in.]]>Jan 22nd 2008 5:07PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 9:05PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
http://www.htc.com/press_room/03-press-070905.htm

"The MSM7xxx-series chipsets from Qualcomm are the industry's first to integrate two distinct processors – each dedicated to modem and multimedia functions – to provide support for third-party operating systems, including Windows Mobile. The MSM7500 for CDMA2000® 1xEV-DO Rev. A and MSM7200 for HSPA also feature rich multimedia capabilities – such as VGA video encode/decode, 8 megapixel camera, and 3D graphics – as well as advanced data functionality with unsurpassed levels of integration. The MSM7xxx-series of Qualcomm chipsets are designed to expand the reach of compelling, connected Smartphone devices into mainstream consumer markets."

"HTC will have launched more than 10 devices based on these two dual-core solutions from the Company’s MSM7xxx-series platform. Some of the devices already available include the Mogul by HTC, HTC 6800, HTC 5800 and HTC TyTN II."]]>Jan 22nd 2008 5:23PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 5:25PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
http://www.htcclassaction.org/responses.php#official]]>Jan 22nd 2008 5:25PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 5:32PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
As soon as E-TEN unbugs their devices, I'm going there. ]]>Jan 22nd 2008 5:36PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 5:39PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
BTW, this is my third HTC device in a row. There are thousands of people in the same boat as me. And not only will we not be returning as customers, but many potential customers are seeing for themselves that they shouldn't buy HTC products. I'm happy for those of you who didn't have to spend upwards of $1000 to learn this lesson. ]]>Jan 22nd 2008 6:10PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
Thank you, HTC. You just lost a customer and a customer for Microsoft WM.]]>Jan 22nd 2008 6:24PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 6:16PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
First, it's really rare that after a couple years of R&D on a product, they would miss the opportunity to get the most out of the hardware, or at least close to it. I constantly laugh at the silly rumors regarding phones, MP3 players, etc. where people think there's a hidden feature (like bluetooth in an iPod Touch) that just maybe the mfr will enable later for free. RIGHT!

Second, HTC is in this to make money, like every other company. If the product generally works as advertised, keyword here is "generally", then like any profitable company, they are moving on to the next device. Cell phones have a 2-3 year life span for most, period. They know it, and so do you. That's the game people. ]]>Jan 22nd 2008 6:15PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 6:25PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 7:53PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
It may well be the 'game' but for those of us who waited for the device its damn annoying. HTC doing this also has an impact on the carriers, T-Mobile UK has add-ons including mobile TV (via HSDPA/3G), I might have gone for this if it was supported by the handset, T-mobile don't recommend it for this reason. Aside from this it also means E-Tens offerings look more appealing and I'm actually getting to a point where I'm considering putting my TyTn II on ebay.]]>Jan 22nd 2008 8:08PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 23rd 2008 5:06PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 23rd 2008 10:04PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 6:31PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 23rd 2008 10:22PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 6:46PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
This is my last HTC device.]]>Jan 22nd 2008 8:52PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
Everybody has and will jump on the "Fuck HTC, I won't buy anything from them again!" bandwagon, and you may have a point, but honestly, HTC DOES NOT CARE and here's why.

Here in the Wash DC area, I've seen countless Wizards, Hermes, Moguls, Touches, even Tilts in the hands of teens & adults alike, that have NO customizations. I've seen a wizard running WM5 about a month ago! Seriously, for every 50 people on xda & here that say they won't buy, there's 200 teens who don't want a sidekick and can't get an iphone that will get a wizard or touch and put rhinestones on it. PPC penetration is the highest it's ever been and it's mostly because HTC products are simply the most advanced in the US and "they look cool".

Bottom line, it was a valiant effort. I signed the petition just like all of you (and I'm on xda everyday), but I can't say I won't buy (or try to receive for free) the TyTN 3 or whatever comes next. And who knows, they may fix everything when the WM 6.1 update comes out.

/Rant]]>Jan 22nd 2008 8:40PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 9:12PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 25th 2008 11:08PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/Jan 22nd 2008 10:43PMhttp://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/http://www.engadgetmobile.com/2008/01/22/htc-chimes-in-on-video-driver-controversy/
I am at lost of words with HTC's initial decision and current response. I will pray that hopefully this is not official and untrue. When I first learned about this bullshit a few days ago, it never left my mind. It bothers me so much that I'm almost furious. It HAUNTS me that any one or any company would do something like this.

Kodus on the PC vid card analogy. That was the first thing I thought of because I am in the process of building a new PC system. Would anybody here say they would buy ANY piece of hardware without sufficient software? I wouldn't by SLi graphic cards, dual/quad core motherboards, ect without the corresponding software that brings out the potential of those ADVERTISED items. Without the proper software, advanced hardware is useless. The brut is irrelevant without the brains to command it.

http://www.htc.com/press_room/03-press-070905.htm

reading that OFFICIAL article claims that the new chipset will render 3d graphics well blah blah blah. Correct me if I am wrong, but is it not propaganda to claim a certain device will contain certain hardware that has such praised capabilities, state that the device will include this hardware but never state they will be crippled? That is just plain wrong. I feel as if HTC is like a car dealership. Those bastards are always trying to rip you off. They always try to cut corner and they basically lie for the deadly sin of greed. You can not advertise such specifications without fulfilling them. You open up a DeLL catalog and you see a laptop you would like to buy...you receive that laptop with all proper utilities to fulfill it's projected specifications. If a computer claims to have a certain GPU/CPU/whatever and through individual knowledge, we know that graphics processor, ect is powerful (the reason WHY WE SPEND OUR MONEY ON IT), so we assume it will perform (which is why we pay a certain amount for it). It comes with common sense.

Corporations CAN NOT claim to have certain hardware and withhold its capabilities without disclaiming.

***Claiming the beefed up hardware is a marketing tactic to gain more sales but neglecting the software that makes this hardware performance possible is plain ILLEGAL.***

That would be considered a form of false advertisement/corrupt marketing/thievery. Would you buy their HTC device if it had an average processor/gpu at the bloated price tag? Who of those crazy enough to say yes to the above question would buy their HTC device at the high price tag (which is set at that price range b/c of the device specifications - which are advertised for sale/interest purposes) KNOWING that HTC claims to include a NEW & FAST 400MHz dual core processor which is capable of high performing 2d/3d graphics but also tell you that you will not receive included drivers to take advantage of this hardware? ***Well, quite frankly, HTC did not tell you your hardware will be crippled via software. They lied to you. They made you believe you were receiving a product that really isn't what you paid for. That would be ILLEGAL. ***THERE IS NO DISCLAIMER THAT THE HARDWARE INCLUDED IN YOUR HTC DEVICE WILL NOT PERFORM TO SPECIFICATIONS!!!*** If they did not claim the specifics, then HTC would be covered, but they did gloat so they are in obligation to fulfill their previously false statements.

I know there is more to be said but I am truly baffled now. I will defend our rights some more later.]]>Jan 22nd 2008 9:07PM