Sprint announces massive layoffs, store closings amid subscriber defection

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sean @ Jan 18th 2008 2:15PM

Honestly, I've had nothing but Sprint phones since the mid-90s and never had any major issue with them, my service always seems to work at home and when I travel. Yes, every time I change my plan (I have 4 phones on a family plan), I know my next bill will be wrong, but it always gets resolved with a little patience. I've heard the same complaint from friends on carriers as well. CS isn't great, although I always get a follow up survey call so I can rate CS, I don't think they're getting the results back to the right people. Most of the people I speak with directly do seem to trying to do their job well. I also control a corporate account with Sprint for 120 lines, CS for that is pretty good but may be handled by a different group. The problem with Sprint is that there is no excitement about them, thier phones are pretty standard and lackluster, they never seem to get the good exclusives and they don't have any must have phones for the younger set (like tmobile has the sidekick, at&t has the iPhone), although my 12 year old loves her Rumor. The whole Nextel intregration really taxed them as well.

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