Sprint announces massive layoffs, store closings amid subscriber defection

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johnpmorton @ Jan 18th 2008 12:08PM

What this company needs to do is improve its customer service! I have had Sprint for almost two years - as soon as my contract expires I'll be jumping ship. I like the good call quality and fast and cheap evdo mobile web, but I cringe every time I have to talk to their customer service. From thirty plus minute hold times to getting customer service people I have a hard time communicating with, to being told a different story by several different Sprint employees. My main gripe is this; when I bought my current phone (moto Q) I was told it had GPS built in...I had not read this, but was excited to discover that Sprint Navigation was among the options I could select...As you may have guessed, no navigation through Sprint at all, I had to buy a BT GPS and get service through Telenav (excellent service though)...But, the experience left me hungry for a phone with built in GPS. When the new Centro came out, I checked on line and several reviews said it had built in GPS, then I checked the Sprint web site and sure enough I could purchase the phone and add Sprint Navigation as an option! I was a little nervous though, considering what happened the last time, so I went to a Sprint store to discover the truth for myself - NO NAVIGATION!!! It left me wondering if it is a scam they pull or if they just really have no clue; I have come to believe the latter is true. Long story short, they may count on losing my business!

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