AT&T and Samsung quietly recalling Blackjacks?
We're still hunting down hard info on this one, but according to users on AT&T's official support forums, Samsung Blackjacks manufactured between November 2006 and February 2007 are the subject of a quiet recall due to an antenna issue. Apparently certain internal components are wearing oddly over time and causing the antenna to loosen and disengage, causing dropped calls and poor signal strength. A service advisory has apparently gone out to warranty centers, so if your Blackjack is acting a little flaky, now's the time to get on the horn.Update: Okay, we've gotten our hands on the service advisory. Like we said, it's all i607 Blackjacks manufactured between November 2006 and February 2007 -- the date is printed on a label under the battery in YY MM format.
[Thanks, Douglas and Curtis]
Reader Comments (Page 1 of 1)
murph @ Nov 26th 2007 1:32PM
Will they replace it with a BJ2 since WM6 for BJ1 will probably never be released? F'ers!
Peter @ Nov 26th 2007 7:08PM
or a refurb....
Pete @ Nov 26th 2007 8:38PM
I doubt that, but sounds good. Mine is 07 03.
babik573 @ Nov 26th 2007 10:45PM
AT&T did a warranty exchange on my BJ a couple months ago since it was dropping calls to the point it was almost unusable. So a loose antenna connection would make sense as a possible cause. The one I have now has a date of 0701 and so far is working ok (fingers crossed)
jasonsca @ Nov 27th 2007 2:14PM
Here's the post on the at&t forum:
http://forums.wireless.att.com/cng/board/message?board.id=announcements&message.id=276
I called and within minutes have a new one or at least a replacement on the way!
RC @ Nov 27th 2007 8:14PM
Mine was made October 2006 (06.10 on the back), so it isn't included in the recall. I heard they're giving out refurbs but if you go in store you'll get a brand new one.
Ivy @ Nov 28th 2007 1:59AM
I called AT&T and they know nothing about this.
thudson @ Nov 28th 2007 4:49PM
Hey guys. Contrary to the Engadget post, it's not ALL BlackJacks manufactured between November 2006 and February 2007. It is a small number of devices. You can determine your manufacture date on the lower right side of the identification sticker on the battery compartment in the YY.MM. format.
For those who fall in this range and are experiencing the antenna problem can contact AT&T's Exchange by Mail program at 1-800-801-1101. Not all individuals with phones manufactured between the dates need to contact AT&T, only those who are experiencing the antenna problems.
-- Travis Hudson, MWW Group on behalf of Samsung
Robby Dally @ Nov 30th 2007 2:06PM
Just went into the store and was told that they weren't recalling (I knew better), and lo and behold, I called warranty, and a new one is on the way.
What made me really irritated was I was going to pull up this post and they informed me I couldn't use the internet...great customer service.