Verizon Wireless allows customers to change plans without extending contract

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Ruben @ Oct 3rd 2007 4:09PM

This is not new if you're or were an existing Verizon wireless customer. Anytime a customer would change their plan they would extend a year on the day you change the plan (i.e. If they want to change their plan on 10/3/2007, it will extend it to 10/3/2008). This was a problem b/c people signed for 1 or 2 yr agreements and this extended their services with them. It didn't give the customers any flexibility to change plans their without extending their contract. SO UNFAIR! Also the Verizon representatives wouldn't tell you or be clear about this, if you didn't as they wouldn't say anything. ( not every rep. is like this but most of them )In a business sense it was good for Verizon if they extend their contracts they get more money (even if people cancel early they still get money from the term. fee) I'm glad they made this move b/c Verizon are being less greedy and actually thinking about their customers needs. This is one of the reasons why people hate or leave Verizon or b/c their crappy customer service!

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Nick @ Oct 3rd 2007 5:36PM

If they don't tell you that your contract will be extended you can fight it. I went to cancel my Nextel plan a few years ago, and they said that I would have to pay the cancellation fee because I changed my plan a few months back and that extended my contract. I told them that they never said that it would extend my contract, and they went back and listened to the phone call when I changed my plan. Then they let me cancel.

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