New York not down with Apple's iPhone repair costs

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Brian @ Jul 31st 2007 12:33PM

Anyone ever see the Samsung phone from Sprint that has a screen on both sides? No user replaceable battery there, and no one seems to have any beef with that. And does Samsung even offer a replacement program? Not that I've seen. So, you now need to get a whole phone, whereas Apple will replace your battery.

Neutral

Iscariote @ Jul 31st 2007 1:27PM

That's true. The problem is that Samsung phone is a hunk of junk, and the iPhone is supposed to be a huge evolution in phones. It's not that Apple does things worse than anyone, it's just that the way they market their products people expect more from Apple.

I personally think adding free loaners into the Applecare cost clears most of this up, but I don't get to make decisions.

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