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Engadget Mobile Podcast 029 - 11.09.2009
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Reader Comments (Page 1 of 1)
don @ Jul 24th 2007 1:55PM
i got Ampd to refund the monthly fee of my hybrid plan on my account and my wifes account as well. And I got Best buy to return both phones as we only had them about one month. I has to speak with Stephanie Smith at Ampd to get the monthly fee back as well as air time purchases back as the hybrid was working like a prepaid. her contact info is:
Stephanie Smith
Escalations Manager
--
Amp'd Mobile, Inc.
1925 South Bundy Drive.
Los Angeles, CA 90025
--
Telephone: (310) 575-2500
Ext. 4018
Facsimile: (310) 954-8826
--
Email: ssmith@ampdmobile.com
From: Stephanie Smith [mailto:SSmith@ampdmobile.com]
Sent: Friday, July 13, 2007 12:03 PM
To: ZUCHOWSKI, DONALD
Subject: RE: Refund Request Status
There was a payment form your credit card that was made so your card was credited back. I did not see the 6/5 charge initially but did see it today and requested a refund of the $53 back to card ending in 3608. That request was just made today so please do not expect to see it before Monday 7/23/2007.
Regards,
Stephanie Smith
Escalations Manager
--
Amp'd Mobile, Inc.
1925 South Bundy Drive.
Los Angeles, CA 90025
--
Telephone: (310) 575-2500
Ext. 4018
Facsimile: (310) 954-8826
--
Email: ssmith@ampdmobile.com
--------------------------------------------------------------------------------
From: ZUCHOWSKI, DONALD [mailto:DONZUC@SAFECO.com]
Sent: Friday, July 13, 2007 8:59 AM
To: Stephanie Smith
Subject: RE: Refund Request Status
So why was her refund placed on my debit card ending in 7508?
--------------------------------------------------------------------------------
From: Stephanie Smith [mailto:SSmith@ampdmobile.com]
Sent: Friday, July 13, 2007 9:07 AM
To: ZUCHOWSKI, DONALD
Subject: RE: Refund Request Status
Donald;
The first email I sent to you I explained the credits. Michelle only had two credit card transaction approved for $20 each (ending 3871). She should see a total of $40 back on that card and that is all that is owed UNLESS you can provide a bank statement showing otherwise.
Regards,
Stephanie Smith
Escalations Manager
--
Amp'd Mobile, Inc.
1925 South Bundy Drive.
Los Angeles, CA 90025
--
Telephone: (310) 575-2500
Ext. 4018
Facsimile: (310) 954-8826
--
Email: ssmith@ampdmobile.com
--------------------------------------------------------------------------------
From: ZUCHOWSKI, DONALD [mailto:DONZUC@SAFECO.com]
Sent: Friday, July 13, 2007 5:48 AM
To: Stephanie Smith
Subject: RE: Refund Request Status
Stephanie,
I received my credit... However there should be a separate credit for Michelle Pettis under her own credit card account... How war her credit issued and to what card was it issued to... Mine credit was issued card ending in Visa ending in 7508. Michelle Pettis has two credit cards that were used. Michelle is saying that none of her cards have been credited... Now my credit card is from the same company as one of hers, so if i got a credit today July 13, 2007 and she has not from the same company but different account from mine then were is hers?
Was Michelle Pettis issued a refund to two credit cards?
What was the amount to each credit card?
What was the last 4 numbers of the 1st card for Michelle that you issued a credit to?
What was the last 4 numbers of the 2nd card for Michelle that you issued a credit to?
Please call me 317-809-7835 or email me back donzuc@safeco.com
--------------------------------------------------------------------------------
From: Stephanie Smith [mailto:SSmith@ampdmobile.com]
Sent: Thursday, July 12, 2007 1:02 PM
To: ZUCHOWSKI, DONALD
Subject: RE: Refund Request Status
Okay, so I am being advised it will take 2 to 5 business dyas from the date of the transaction. The transaction posted 7/9/07 so 5 business days will expire on 7/16/07. Please let me know if the funds are not there by Monday 7/16/07 as I am advised the funds will be there by or before that date.
Regards,
Stephanie Smith
Escalations Manager
--
Amp'd Mobile, Inc.
1925 South Bundy Drive.
Los Angeles, CA 90025
--
Telephone: (310) 575-2500
Ext. 4018
Facsimile: (310) 954-8826
--
Email: ssmith@ampdmobile.com
--------------------------------------------------------------------------------
From: ZUCHOWSKI, DONALD [mailto:DONZUC@SAFECO.com]
Sent: Thursday, July 12, 2007 9:58 AM
To: Stephanie Smith
Subject: RE: Refund Request Status
thank you...
--------------------------------------------------------------------------------
From: Stephanie Smith [mailto:SSmith@ampdmobile.com]
Sent: Thursday, July 12, 2007 12:52 PM
To: ZUCHOWSKI, DONALD
Subject: RE: Refund Request Status
Researching and will get back to you
Regards,
Stephanie Smith
Escalations Manager
--
Amp'd Mobile, Inc.
1925 South Bundy Drive.
Los Angeles, CA 90025
--
Telephone: (310) 575-2500
Ext. 4018
Facsimile: (310) 954-8826
--
Email: ssmith@ampdmobile.com
--------------------------------------------------------------------------------
From: ZUCHOWSKI, DONALD [mailto:DONZUC@SAFECO.com]
Sent: Thursday, July 12, 2007 9:48 AM
To: Stephanie Smith
Subject: RE: Refund Request Status
so if you place a refund on my card ending in 7508 for $70 then were is it? My debit card company does not see it as it does not show as being pending or posted on my online statement.
the same also holds true for Michelle pettis
my phone number is 317-809-7835
--------------------------------------------------------------------------------
From: Stephanie Smith [mailto:SSmith@ampdmobile.com]
Sent: Thursday, July 12, 2007 12:42 PM
To: ZUCHOWSKI, DONALD
Subject: RE: Refund Request Status
yes
Regards,
Stephanie Smith
Escalations Manager
--
Amp'd Mobile, Inc.
1925 South Bundy Drive.
Los Angeles, CA 90025
--
Telephone: (310) 575-2500
Ext. 4018
Facsimile: (310) 954-8826
--
Email: ssmith@ampdmobile.com
--------------------------------------------------------------------------------
From: ZUCHOWSKI, DONALD [mailto:DONZUC@SAFECO.com]
Sent: Thursday, July 12, 2007 9:35 AM
To: Stephanie Smith
Subject: RE: Refund Request Status
now was this for my credit for card ending in 7508? Remember I have one and Michelle pettis has two credit cars.
--------------------------------------------------------------------------------
From: Stephanie Smith [mailto:SSmith@ampdmobile.com]
Sent: Thursday, July 12, 2007 12:11 PM
To: ZUCHOWSKI, DONALD
Subject: RE: Refund Request Status
Im showing the credit was applied 7/9/07 with a reference number ERFE1B7204EE. Please check with your bank/credit card company and mention this reference number.
Regards,
Stephanie Smith
Escalations Manager
--
Amp'd Mobile, Inc.
1925 South Bundy Drive.
Los Angeles, CA 90025
--
Telephone: (310) 575-2500
Ext. 4018
Facsimile: (310) 954-8826
--
Email: ssmith@ampdmobile.com
--------------------------------------------------------------------------------
From: ZUCHOWSKI, DONALD [mailto:DONZUC@SAFECO.com]
Sent: Thursday, July 12, 2007 8:59 AM
To: Stephanie Smith
Subject: RE: Refund Request Status
Dear Stephanie Smith,
Today is Thursday July 12, 2007 and have yet to receive the refund
--------------------------------------------------------------------------------
From: Stephanie Smith [mailto:SSmith@ampdmobile.com]
Sent: Saturday, July 07, 2007 9:46 AM
To: ZUCHOWSKI, DONALD
Subject: Refund Request Status
Importance: High
Dear Mr. Donald Zuchowski;
This email is being sent to confirm our conversation yesterday regarding your credit card refund request. I have submitted the request and it will take 2 to 5 business days for the refund to appear back in your account(s).
Your account number 3174188 had credit card charges totaling $70 which we will refund to credit card ending in 7508. Your wifes account number 3173936 shows only $40 in credit card charges (that were approved) on credit card ending in 3871. In order to credit any additional amounts on this account, you will need to provide a bank statement showing the additional $50 in charges. You can fax or email this information to my attention at the contacts listed below.
Please note that we can not issue anymore credits to your accounts. Please advise if you would like me to deactivate the accounts or if you will be continuing service by making monthly credit card payments to add minutes to your account.
Regards,
Stephanie Smith,
Escalations Manager
--
Amp'd Mobile, Inc.
1925 South Bundy Drive,
Los Angeles, CA. 90025.
--
Telephone: (310) 575-2500
Facsimile: (310) 954-8826
--
Mobile: (310) 977-6006
Email: ssmith@ampdmobile.com
--
www.ampd.com