The carriers go out of their way to be unhelpful here in the US - my Tmo phone was stolen and I called to suspend my account. One call was made after the theft and they did give me the number called (the person at the other end claimed to be a business that gets 100's of calls a day (at 6:45am - suuuuuure) But when I enquired about tracking calls by IMEI since the SIM had likely been swapped, I was told that I would need a subpeona - to get information about MY stolen phone. Totally customer hostile policy.
Reader Comments (Page 1 of 1)
MickeyMoo @ Apr 15th 2007 1:53AM
The carriers go out of their way to be unhelpful here in the US - my Tmo phone was stolen and I called to suspend my account. One call was made after the theft and they did give me the number called (the person at the other end claimed to be a business that gets 100's of calls a day (at 6:45am - suuuuuure) But when I enquired about tracking calls by IMEI since the SIM had likely been swapped, I was told that I would need a subpeona - to get information about MY stolen phone. Totally customer hostile policy.