Fido and Rogers raising cancellation fee?
by Michael Caputo 
posted Feb 6th 2007 at 5:23PM
All of us have been enjoying local number portability in the lower half of the North America for some time, and we've been fortunate enough not having any carrier want to double the cancellation fee for those who wanted to port out. For those of you in the upper half of the continent, well... you aren't so lucky as Fido and Rogers are planning to do just that if you are signing up for new service (or making changes to your contract) in the wake of LNP. We think this genius marketing strategy would hurt their business more help it, don't you?
Filed under: Rogers Wireless, Misc
Reader Comments (Page 1 of 1)
Dhomas @ Feb 6th 2007 6:16PM
Can't be worse than Telus, whose cancellation terms are 20$ per month remaining (no maximum) or 100$, whichever is greater. With the possibility of 36-month contracts, that could add up to a 720$ cancellation fee! To top it off, they have no grace period for the contract; once you're in, you're in for good. You do get 15 days to return a phone, but not cancel the contract.
Bell Mobility has also had their cancellation fees at 400$ for a few years now.
Top all that off with absolutely no unlimited data packages from any provider, and you realize that it truly does suck to be a mobile user in Canada.
Chillin @ Feb 6th 2007 9:12PM
Why is there a question mark at the end of the title? There is no question and it is not something that will happen in the future. This is old news. It went into effect almost a week ago.
As posted by Dhomas Rogers' (& Fido's) cancellation fee is still equal to or lower than all of the competition.
So since Rogers still has the lowest cancellation fee I don't see this hurting them at all.
Jason @ Feb 7th 2007 11:28AM
There is no way to know if the handset subsidy a user gets for signing a contract is real.
They list the "no contract" price of the SE810i as $359, which makes the $149 2 year contract look like a deal. But what if Rogers buys the SE810i for $120/1,000?
Then the deal is junk. You're offering $1000 to Rogers and they're offering an imaginary discount on a year+ old handset.
Contracts should offer something REAL to both parties.
toronto woojay @ Feb 13th 2007 11:27AM
i worked for rogers wireless in tech support for more than 10 years. bottom line is rogers only cares about their bottom line not their customers. there is no balance between business needs and the customer. they are certain they don't have to worry because they have the volume to make those churn numbers insignificant. thanks for caring ted.