Cingular charges retiree $31,000 for calls he didn't make

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beanspants @ Jan 29th 2007 8:04PM

this is a really wierd case. it would have been really easy for Cingular Reps to validate where the calls were made and find fraud, a code defect, or that gramps actually made those calls, which is more than possible.

i don't understand how this could have escalated like this without someone getting involved, and showing him the CDRs which prove (or disprove) the calls came from his phone and his house.

this lack of effort really disappoints me, and defintely violates 3 of the 5 Customer Rules.

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