University of Florida students grumble over Cingular service
While Cingular has claimed that its GSM network integration with AT&T Wireless is complete (thus more reliable), and throws out a bajillion advertisements gloating about the "independent research" proving the company's lack of dropped calls, you'd probably have a hard time convincing the Florida Gators that those statements are entirely accurate. While we know that Engadget has been banned from Cingular's forums, there's no denying the bevy of complaints from UF students regarding the atrocious service around the Gainesville campus. Things got so bad that students rallied around the issue of Cingular improving its service, finally escalating it to the Student Senate, where unfortunately it was voted down after "fierce debate." The resolution called the carrier's service on campus "unacceptable," and cited problems ranging from consistently dropping calls to receiving error messages when trying to dial out. When local Cingular representatives were asked to comment on the outcry, they reportedly blamed the students "lack of reporting problems" as the culprit, curiously omitting the entire debacle that just went down. Nevertheless, we don't expect the members of the Swamp to take this subpar play laying down, but you may want to think twice about which provider to snap up if you're headed to UF next fall.[Thanks, Anthony]



















Reader Comments (Page 1 of 1)
Jesse @ Nov 12th 2006 12:09AM
This semester at UMD I have been having the same exact problems. Service has been on and off but more frustrating half the time I try calling people I get "Network Busy". Alot of my friends have Cingular and the same problems. It has even gotten to the point where I have twice picked up pieces of other peoples conversations, which is a total privacy issue. I contaced cingular and asked why they had not looked at the demographics to see that a good percentage of 30k people were using the same area towers. The only thing they could say to me was we're putting in new towers all over the nation everyday, we're trying. How can they do this?
elgee02 @ Nov 12th 2006 4:12AM
Verizon seems to be the overwhelming favorite cell provider at my college (one of THE largest universities in the US) and complaints are far and few between. Heck, VZW is a major sponsor of our college football team too.
Baldwin @ Nov 12th 2006 2:28PM
Gainsville, FL is in the "Best" Coverage Area and they also get UMTS / HSDPA Coverage...
I dont live in Gainsville, but I have access to MTI...
-Baldwin
drgator @ Nov 15th 2006 12:50PM
We students don't complain enough? Ok, I put a thread up in their forums and lets all go there and complain then...
http://forums.cingular.com/cng/board/message?board.id=reportservice&message.id=28257
I've certainly complained enough face to face with their stores and many many calls to their CS.
coloursinmyhead @ Nov 23rd 2006 9:27PM
wow, i find it quite depressing that with all the things going on in the world and even in the realm of higher education, that their student senate would find cell phone service to be worth their time. perhaps attending a northern calfiornia university truly has turned me into a dirty hippie.