Cellphone water detection sticker haphazardly voids warranties
Sure, nearly every carrier out there offers insurance for your phone, but reaching a fair settlement on your defunct device becomes a bit more difficult when you nonchalantly turn down the costly coverage, only to have a manufacturer's defect render your mobile useless. In an apparent attempt to bypass efforts to make phones more resistant to water seepage, certain cellphone makers have resorted to placing "water detection stickers" just within the phone's casing. These tell-tale pads turn to alternate colors if any moisture makes its way in, giving companies the perfect excuse to nullify warranties regardless of whether the malfunction was actually water-related. While we certainly imagine that waterlogged phones are among the highest claimed for replacement, this tiny sensor makes voiding a warranty an exercise in simplicity, as even a brief call while scurrying through the rain could eliminate any future coverage. While it has been said that placing a piece of "satin finish scotch tape" over the pad will forestall the colors from a-changin', just be sure to remove that extra bit of evidence before pleading your case.
[Via Gadgetopia]
[Via Gadgetopia]













Reader Comments (Page 1 of 1)
Steve @ Oct 18th 2006 12:00PM
thought this had been around for a while. but a good news byte nonetheless.
ShortFuse @ Oct 18th 2006 12:33PM
yeah, it has. the Razr (v3) that launched in August 2004 (2 yrs+) has a dot (behind the battery) that turns blue when it gets wet
Christian @ Oct 18th 2006 12:36PM
While these won't stand up for a second in court (any more than those "warranty void if seal broken" stickers did), it WILL take someone going to court and getting a ruling before there's a precedent. If you get rejected because a "water sensor" sticker shows your phone got wet, and you've got some cash to burn, contact your nearest lawyer; they'll be happy to take the case.
mr. mario @ Oct 18th 2006 12:43PM
I think Sprint's insurance covers water damage.
kashif @ Oct 18th 2006 1:30PM
The insurance usually does cover the water and other damage. Its the warranty that doesnt.
Lets guess that phone! V220!
Harrier @ Oct 18th 2006 1:35PM
I had a Moto V710 that had iced tea spilled all over it. Before I took it back to verizon I simply removed the 2 white dots turned red (one under the battery and another hidden on the motherboard). The tech imediately looked for the dots but when he couldn't find them, he issued me a brand spankin' new phone. No questions asked.
marty @ Oct 18th 2006 2:04PM
Um, you know there are at least 3 LDI's in almost every phone, right? Ones like the sidekick 3 have 6...and over half are inside the body, in case it does it get wet then the manufacturer knows.
Eric @ Oct 18th 2006 2:15PM
I've beaten these dots with a bit of bleach applied with a q-tip.
Khaytsus @ Oct 18th 2006 2:28PM
You agitating my dots?
mr. mario @ Oct 18th 2006 2:47PM
who needs a warranty when you have the insurance?
Adam @ Oct 18th 2006 2:51PM
As a VZW tech, a red dot (on Motos) or faded purple ink (on just about everything else) will get you a smile and an offer to sell you a new phone at retail.
I agree that 7 of 10 times, moisture isn't the culprit when a phone comes in and is showing issues. I've fixed numerous "moisture damaged" phones on my own by taking them apart and cleaning them.
Manufacturers need to come up with a better way of "detecting" moisture in a phone. But until then, Asurion, Lock/Line, The Signal and all the other crappy insurance carriers will make money off of unnecessary deductibles being paid.
quixote @ Oct 18th 2006 3:08PM
A brief call in the rain, or, say, living in Houston where the humidity can reach 98% when it's 99F outside....
Diane @ Oct 18th 2006 5:17PM
I hate when customers come into VZW and ask me what's wrong w/ their phone, and turns out it has this. We aren't trained to know what exactly causes this to happen, so don't assume that we're trying to get something out of you. Don't charge your phone in the bathroom, kitchen, or anywhere moisture could be present. Don't leave your phone in the car on a very hot day. Think of a phone as a computer, essentially that's what it is... Would you take your laptop with you inside of the shower? Would you leave a laptop hanging out on your front seat, as the sun rays hit it through your glass windshield? NO! so don't do the same with your phone either! If you actually look at your Insurance Terms and Conditions you will see that moisture isn't the only culprit to void your manufacture warranty...
James Rainey @ Oct 18th 2006 6:36PM
Be careful when you buy certain cases. They can retain moisture and cause the dots to change color.
A Cingular rep told me this is becoming a big issue for customers and very frustrating.
John MadDog @ Oct 18th 2006 7:59PM
I'm with Diane, those things go off all the time, sometimes it may really have just been a very small amount of water. There are many other ways that water damage can be identified, but I won't go into those. As a responce to #6, if the dots are gone the phone shouldn't even be swapped, so count yourself lucky. And on top of that, if you do get past the techs, there is a chance your phone will be inspected, if it gets inspected during processing, you could find your account has been billed a little extra (Full Retail In Some Situations). Just be honest, you dont want to screw yourself in the long run. JMD
Sprint, yes you can @ Oct 18th 2006 8:29PM
Lol to #9. I love that commercial, er-umm, but seriously. I work @ Sprint and we check for corrosion as the one true sign of moisture damage to a phone. And, yes if you have insurance on your phone, cudos to you. If not, prepare to pay the piper.
Gman @ Oct 19th 2006 1:56AM
The dot on my phone has turned red and I'm pretty sure the culprit was a pair of pants that came out of the drying a little early and I put my phone in a moist pocket.
Gerald @ Oct 19th 2006 3:13AM
Does anyone know where this indicator is located in my iPAQ 6965/6945/6915?
Brucer @ Oct 19th 2006 4:28AM
As a Sprint tech I can tell you, under our new strategy to actually improve customer satisfaction (this is not a joke, I swear), many of the market supervivors are advising that we open the phone and check for corrosion or burnt traces rather than going off these litmus dots. Yes, they are succeptible to change under the mildest of conditions (simple chemical reaction you know? but no, humidity has not been proven to "trip" them). Honesty, the most common manner that people don't realize? Letting a child (or youself) chew on the antenna. If you look at the mechanics, it allows the moisture to get behind the battery housing, thus tripping the litmus a majority of the time. So get a better oral fixation. Preferably one that kills you. Smoking?
sports fan @ Oct 19th 2006 2:38PM
I had this happen to me and talk about infuriating! Especially since it was never dropped in water, its from working with the phone and all that fun stuff.
haha @ Oct 19th 2006 3:48PM
simple way of getting around this: get a piece of laminated white paper, hole punch, put a dot of glue under there, take the old dots off, replace the new ones you jsut made and voila. exact duplicate and it'll never turn red
JoJO @ Nov 8th 2006 5:35PM
Okay so does any one know where to get one of these little stickers? The sticker is not quite as big a a hole puncher so I am trying to figure out a way to replace the sticker so I can send it in for a new phone.......