Cingular, Verizon slapped with class action suits

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-_- @ Jul 7th 2006 7:44PM

look, it's not what you two are adressing: it's the customers point of view. they're nice and happy and comfortable with the plan they feel is best for them, and they have a lot trust in their company. suddenly, they're recieving notices in the mail that their company is being taken over by some company who they chose NOT to buy services from, and that they have two options:
1) switch to the other company and pay for activation, another phone that will work with that company, and then a new monthly plan that may not be what they wanted at all, since instead of customizing their own plan, they have to nickel-and-dime to get what they want. or
2) stay with their company, but suffer network issues due to the combination of the two networks, plus face no way to stay on their same plan, which is what causes lots of people to leave a network.
because #2 is cheaper, much more people will opt for that choice.
here's where 2 and 3 come in: when a customer on the old company requests your help, you are to provide help for these people, not try to sell them more crap. you are to do what you can to help these people shoehorn themselves in to a new plan that does not fit them at all. you are to respect these people, no matter how much of a pain they are. it's called customer service, people. apparently you weren't awake for that part of the video.
yes, nothing in life is free. yes, price and crapiness and correlates. and yes, terms of contract will be ignored (it's a fact of life).
cingular is wrong in shutting down the at&t network because they are becoming verizon's shadow: CTV, nickel-and-diming, hostile customer relations... it's all there.

it sucks when we live in a world where people work harder to get other people's money than to make other people happy.

@2: if you have a mini usb cable and some time, you can unlock that cingular razr and use it on t-mobile; just ask for a sim card.
the reason cingular doesn't like at&t is becasue it allows its tdma customers to stay tdma, and lets it's gsm customers do what they want.
i apologize about my bitching, but this hit a nerve.

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